NewTech Posted December 22, 2009 Posted December 22, 2009 Just want to let everyone know that I feel as if I am a personal friend of Michel K. even though I don't actually know him personally. About 6 months ago he spent COUNTLESS hours assisting me to get to a point where I was able to fully rely and depend on my ISY and Insteon system. I have not had an issue with my ISY since he spent all that time with me via E-mail and phone support. I feel confident now that when a button is pressed or a command is sent to an Insteon device it will do exactly as I want it to do- every time! Universal Devices is the model of what all customer service companies should be like.
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