Alexa says: ...(device)not responding. No ISY controlled device works with Alexa anymore

[david-4]

After years of using Alexa to control my devices through my ISY, today nothing works. When I ask Alexa to off kitchen light, for example, she responds "Sorry, Kitchen light isn't responding." I have tested most devices and I get the same device "not responding" response. I can control everything directly from the Admin Screen and I can ping the ISY. Nothing has changed that I know of and everything else is working including other Alexa skills such as EcoBee control. I just can't control anyISY device through Alexa. She indicates everything is unresponsive. Other then ISY control Alexa is working normally. 

I have tried the following things to correct the problem, but none have worked:

I powered off and on the ISY and PLM and verified the IP address. I rebooted my router. I verified my ISY portal account is active, and my devices are all listed

I disabled the ISY skill in Alexa and re-enabled it and signed back in it the Alexa app. It now lists all my devices in the app as unresponsive.  When I run discovery Alexa does not find any devices.

Is anyone else having problems with Alexa control ISY? 

 

[dex]

Looks like we posted at nearly the same moment.  I'm having the same issue.

 

[Athlon]

Same...

[randyth]

Not sure if this is related to your issue, but AWS is largely down this morning, making Alexa a lot more stupid.

https://www.businessinsider.com/amazon-servers-are-down-and-its-affecting-dozens-of-services-2021-12

https://status.aws.amazon.com/

[Ed Sybesma]

I have received occasional Alexa responsiveness this morning, but rarely.

 

I also note that I cannot log into Polyglot Cloud.

[david-4]

confirmed AWS service is down and effecting the eastern US and affecting many service

[Ed Sybesma]

I am on the West Coast, and it is affecting the West Coast as well.

But what about polyglot cloud?  AWS should not be affecting that, should it?  Are others having trouble logging into polyglot cloud?

[rohmerg]

Same issue in Texas…..Polyglot Cloud may be hosted on the Amazon cloud.

[MrBill]

45 minutes ago, Ed Sybesma said:

I am on the West Coast, and it is affecting the West Coast as well.

But what about polyglot cloud?  AWS should not be affecting that, should it?  Are others having trouble logging into polyglot cloud?

Yes UDI uses AWS for portal and polyglot cloud.

[larryllix]

Excellent lesson for users to enjoy cloud services but never become fully dependent on them.

That is why ISY supports OR logic.

Sent from my SM-G781W using Tapatalk

[Ed Sybesma]

Well, I hate to say it, but even Luddites who do not directly themselves use cloud services or even a computer are nevertheless fully dependent upon cloud services-- or at least the Internet.  If the Internet goes down, we probably lose our electrical grid or at the least our banking system, much of our interstate or international commerce, and many other systems we depend on.

[dex]

My Google devices are also now not responding to Alexa.  This suggests the problem is on the Amazon side of things (AWS or things running on AWS).

[dex]

Yep -- just search the web for "AWS outage" and there are many, many reports over the past 2-3 hours.

[larryllix]

Well, I hate to say it, but even Luddites who do not directly themselves use cloud services or even a computer are nevertheless fully dependent upon cloud services-- or at least the Internet.  If the Internet goes down, we probably lose our electrical grid or at the least our banking system, much of our interstate or international commerce, and many other systems we depend on.

In Ontario, the electrical grid avoids any Internet reliance. They have all their own networks involving dry loop copper pair and dry loop Fibre optic strands in later years. Any Internet connections pass through many firewalls and are still totally isolated from any electrical grid systems or communications.

Fibre optics do require reamplification every x km but are never combined into the same boxes with web things.

Sent from my SM-G781W using Tapatalk

[Techman]

Amazon and some other services including Prime Video and Alexa have been hit by computer problems.

Thousands of users across the world have been reporting problems on the outage tracking website Downdetector.

The Amazon Web Services (AWS) cloud computing arm, which provides services to governments, companies and universities, is also affected.

Amazon said it had identified the cause and was "actively working towards recovery", but gave no timescale.

The company added that not all regions of the world had experienced problems. There are reports the biggest disruption for customers is being seen on the US east coast.

On the Amazon shopping website, many users reported just a slow loading of pages rather than an inability to use the service.

 

[Techman]

The AWS servers are now SLOWLY starting to come back online. Some sites are still a bit sluggish or intermittent, including the site that hosts the Node servers

[upstatemike]

Prime Video works for me but Amazon Music is hosed.

[larryllix]

Hope amazon learns something out of their greedt data information gathering. Don't try to make the whole world based on one central PC/server.

Sent from my SM-G781W using Tapatalk

[fisix]

interesting failure mode.  i knew this going in, but it's always nice to be reminded why i've coded in controls that don't rely on Alexa/networking.

[fisix]

all seems to be back to normal.