Zooz ZSE18 Motion Sensor Inclusion Problems

[heardc]

Having trouble adding/including a Zooz ZSE18 Motion Sensor.  Getting security errors.  Running firmware 5.3.4, Zwave 21100.  Has anyone out there done this with success?

 

Sat 01/29/2022 03:44:39 PM : Listening for Z-Wave devices to add to the network

Sat 01/29/2022 03:44:58 PM : Z-Wave device detected, retrieving info 2

Sat 01/29/2022 03:44:58 PM : Z-Wave device detected, retrieving info 3

Sat 01/29/2022 03:44:58 PM : Z-Wave device detected, retrieving info 5

Sat 01/29/2022 03:44:58 PM : Adding Z-Wave devices stopped

Sat 01/29/2022 03:44:59 PM : Z-Wave device detected, retrieving info 6

Sat 01/29/2022 03:44:59 PM : Exchanging data with secure Z-Wave device 124 of type 4.7.1

Sat 01/29/2022 03:44:59 PM : Adding secure Z-Wave device

Sat 01/29/2022 03:45:09 PM : [ZWAVE-ADDSECURE] Error 3

Sat 01/29/2022 03:45:09 PM : Failed to include secure Z-Wave device 124 of type 4.7.1

[gzahar]

There is a Zwave setting in ISY to turn on/off the ability to add devices using security. Make sure that is set correctly. But the ISY usually tells you this needs to be changed when it is not set. So probably not the problem.

[lilyoyo1]

Does your UI match your firmware? Did you exclude the device first? How close is the device to the isy