I have a suite of 55 Insteon devices. Now that those are all configured and working great, I decided to purchase my first ZWave device; this Zooz 4-in-1 sensor, model ZSE400 700. 

I was hoping it would be easy. But after 45 minutes, I'm more frustrating than anything. I pulled up the documentation for both the ISY994 and the Zooz sensor. I inserted the battery into the sensor. I then chose Z-Wave->Add/Include a Z-Wave Device... from the ISY. Then I used a paperclip to push the Z-wave inclusion/exclusion button once. The sensor is about 3 feet from the ISY.

The ISY indicated it found the device. Then a dialog with a progress bar appeared. After about 20-30 seconds the dialog went away and it said it failed to add the device. However, the device was listed in the treeview of the ISY, along with 3 other nodes.

Since it told me it failed, I tried again. But this time it listened, but could never find it. I read troubleshooting tips on the sensor to no avail. The ISY suggested I remove it and then try re-adding it. So I tried to remove it. It seemed to work as it disappeared. Then I tried to add it again. Bu luck. Couldn't find the device. Tried to remove it again, nothing. I then did a factory rest of the Z-Wave dongle from the ISY. I then factory reset the sensor. Then I tried to add it again. The ISY won't find it. 

I did read the Z-Wave Tips and Tricks sticky post in this forum and I think this sensor is a 700 series (ZSE40 700), but it sounds like it should still work...

Any ideas on how to get this these two MF devices to link to each other?!!

 

Z-Wave-ZSE40-Event-Log.txt

Edited February 7, 20223 yr by Gunn

Firmware and ui

I'm guessing this might be what you are looking for?

Firmware: Insteon_UD994 v.5.0.16C ( 2020-01-25-12:26:39 )

UI Insteon_UD994 v.5.0.16C ( 2020-01-25-12:26:39 )

btw, is there a way to copy that from the About dialog?

I finally got the Zooz ZSE40 to be added to the ISY, but still have issues. It was a strange process. First, I returned the original one and I got a brand-new one. I clicked Z-Wave->Add/Include A Z-Wave Device and then pressed the Inclusion button on the device once. The ISY immediately recognized it and started to add it. This time, I pressed the inclusion button once time about every 15 seconds. After about a minute, the ISY add dialog disappeared and it seemed like it was finished (green Ready flag in the lower-left hand corner of the app). But it wasn't. I only had the device "ZW 002 Multilivel Sensor" in the tree. 

I kept pressing that Inclusion button on the device for another 2 minutes or so. Each time I pressed it, the ISY Tools->Diagnostics->Event Viewer would show this:

Wed 02/09/2022 07:48:05 PM : [ZWAVE-WAKEUP   2] Awake with no pending work, putting back to sleep ZW002_1
Wed 02/09/2022 07:48:05 PM : [ZWAVE-TE        ] [84/08] Wakeup No More Information ACK,AUTO,EXPLORE To=0x02

After a little while longer I decided to press the "Query" button in the ISY app. And then pressed the Inclusion button on the device. All of a sudden a flurry of activity went off in the Event Viewer and then several more entities were added

So that looks good. But things like the Intrusion Alarm always says a status of "Off" even if I remove the cover. The Motion Sensor doesn't seem to be updating often.

There are also a bunch of settings I need to tweak. I think I'm getting them eventually to set, but often when I right-click on the sensor and choose Z-Wave->Set Configuration Parameter and put in all the info and press "Set", often I get a "Can't Communicate with <sensor>", and I bunch of "Z-Wave Command Failed" dialogs whether I press the wakeup/inclusion button or not. Really flaky. Is this the best it can do?

 

 

Edited February 10, 20223 yr by Gunn

10 hours ago, Gunn said:

I'm guessing this might be what you are looking for?

Firmware: Insteon_UD994 v.5.0.16C ( 2020-01-25-12:26:39 )

UI Insteon_UD994 v.5.0.16C ( 2020-01-25-12:26:39 )

btw, is there a way to copy that from the About dialog?

I finally got the Zooz ZSE40 to be added to the ISY, but still have issues. It was a strange process. First, I returned the original one and I got a brand-new one. I clicked Z-Wave->Add/Include A Z-Wave Device and then pressed the Inclusion button on the device once. The ISY immediately recognized it and started to add it. This time, I pressed the inclusion button once time about every 15 seconds. After about a minute, the ISY add dialog disappeared and it seemed like it was finished (green Ready flag in the lower-left hand corner of the app). But it wasn't. I only had the device "ZW 002 Multilivel Sensor" in the tree. 

I kept pressing that Inclusion button on the device for another 2 minutes or so. Each time I pressed it, the ISY Tools->Diagnostics->Event Viewer would show this:

Wed 02/09/2022 07:48:05 PM : [ZWAVE-WAKEUP   2] Awake with no pending work, putting back to sleep ZW002_1
Wed 02/09/2022 07:48:05 PM : [ZWAVE-TE        ] [84/08] Wakeup No More Information ACK,AUTO,EXPLORE To=0x02

After a little while longer I decided to press the "Query" button in the ISY app. And then pressed the Inclusion button on the device. All of a sudden a flurry of activity went off in the Event Viewer and then several more entities were added

So that looks good. But things like the Intrusion Alarm always says a status of "Off" even if I remove the cover. The Motion Sensor doesn't seem to be updating often.

There are also a bunch of settings I need to tweak. I think I'm getting them eventually to set, but often when I right-click on the sensor and choose Z-Wave->Set Configuration Parameter and put in all the info and press "Set", often I get a "Can't Communicate with <sensor>", and I bunch of "Z-Wave Command Failed" dialogs whether I press the wakeup/inclusion button or not. Really flaky. Is this the best it can do?

 

 

Judging by the steps you took to get things added, I'd say you're doing things incorrectly.

Prior to adding any zwave device you should first remove the device. Then hit add.

It can take a while for all zwave nodes to appear in the Isy. While staying close to the Isy (unless you have a strong mesh), that's when you want to configure the parameters. In order for them to take, you must wake the device up prior to submitting the parameter changes. 

Interesting, remove a device that never existed before adding it. Unique.

Well in any case now that it's added I can set configuration parameters and query the device but man is the ISY or this device finnicky. I constantly get error messages:

And then a couple seconds later

All.the.time! Even when the thing is reporting it is detecting motion, I still have to wake it up to get the parameters to take.

 

But more importantly, it will not update its status. The display has been stuck at 70.77F and 39.53% humidity for the last 6 hours. When I look at the motion sensor entity, it always say Off. Never have I seen it say On or anything else. Completely FURBAR'd.

I'm going to purchase a Z-Wave USB dongle and see how that behaves. But the whole reason I bought this Z-Wave device was because I had the ISY...

 

 

4 minutes ago, Gunn said:

Interesting, remove a device that never existed before adding it. Unique.

In most cases, this is not required but when inclusion does not work, then exclusion is likely the solution.

40 minutes ago, Gunn said:

Interesting, remove a device that never existed before adding it. Unique.

Well in any case now that it's added I can set configuration parameters and query the device but man is the ISY or this device finnicky. I constantly get error messages:

And then a couple seconds later

All.the.time! Even when the thing is reporting it is detecting motion, I still have to wake it up to get the parameters to take.

 

But more importantly, it will not update its status. The display has been stuck at 70.77F and 39.53% humidity for the last 6 hours. When I look at the motion sensor entity, it always say Off. Never have I seen it say On or anything else. Completely FURBAR'd.

I'm going to purchase a Z-Wave USB dongle and see how that behaves. But the whole reason I bought this Z-Wave device was because I had the ISY...

 

 

Thats not unique. Many on here will tell you to factory reset brand new insteon devices as its not uncommon for devices to have stored test links.

zwave devices do not stay awake long enough to send their signal and update parameters based off motion to conserve batteries which is why I said to wake up the device to set your parameters. If this is your only zwave device, depending on location it probably wont update since it would be out of range.

On 2/10/2022 at 7:17 PM, asbril said:

In most cases, this is not required but when inclusion does not work, then exclusion is likely the solution.

Ok, I can understand that. And that is exactly what I did...the first few times. Include, exclude, include, exclude. I even  factory reset both devices and started over several times. 

On 2/10/2022 at 7:55 PM, lilyoyo1 said:

Thats not unique. Many on here will tell you to factory reset brand new insteon devices as its not uncommon for devices to have stored test links.

The ISY Z-Wave Module Guide does not say anything about excluding a Z-Wave device before adding it. The only mention about doing this is at the bottom of Page 2 (though this guide does look to be pretty old, but no version or revision date appears):

Note: To add a device, it must not already be included in a Z-Wave network. Therefore, if you are having trouble including a device try excluding it first.

My device was certainly not already included in a Z-Wave network, as I never had one. Same with the ISY.

On 2/10/2022 at 7:55 PM, lilyoyo1 said:

zwave devices do not stay awake long enough to send their signal and update parameters based off motion to conserve batteries which is why I said to wake up the device to set your parameters. If this is your only zwave device, depending on location it probably wont update since it would be out of range.

This is my only Z-Wave device. But it is 3-feet from the ISY right now. Is that out of range? I would certainly hope not. It's been a couple more days and ISY still says 70.77F and 39.53% humidity and no motion. Why is this? And how can I fix it? 

 

The Zooz ZSE40 is compatible with the ISY. Excluding it before you Include it basically clears its memory as sometimes a device will contain data when the item was manufactured and tested..

If it's not updating then exclude it and start over.

2 hours ago, Gunn said:

Ok, I can understand that. And that is exactly what I did...the first few times. Include, exclude, include, exclude. I even  factory reset both devices and started over several times. 

The ISY Z-Wave Module Guide does not say anything about excluding a Z-Wave device before adding it. The only mention about doing this is at the bottom of Page 2 (though this guide does look to be pretty old, but no version or revision date appears):

Note: To add a device, it must not already be included in a Z-Wave network. Therefore, if you are having trouble including a device try excluding it first.

My device was certainly not already included in a Z-Wave network, as I never had one. Same with the ISY.

This is my only Z-Wave device. But it is 3-feet from the ISY right now. Is that out of range? I would certainly hope not. It's been a couple more days and ISY still says 70.77F and 39.53% humidity and no motion. Why is this? And how can I fix it? 

 

There's best practices found through experience and what the manual says. It's like going to school or job training. What they teach you is one thing but real life is another.

That's where exclude then include comes from. The device may not have been added to your system but do you know if it was tested at the factory? What about it being re-flashed. Was the proper procedures followed? That's why everyone says exclude then include.

can someone tell me the exact process to exclude a Z-wave device before it is included, the concept if totally foreign to me.  Thanks

5 minutes ago, jkraus said:

can someone tell me the exact process to exclude a Z-wave device before it is included, the concept if totally foreign to me.  Thanks

I Googled how to remove a device in the isy and found it in the wiki. It's under remove a device.

https://wiki.universal-devices.com/index.php?title=ISY_Users:V5:ZWave:User_Guide

Edited May 3, 20223 yr by lilyoyo1

Totally lost the bubble on this thread, I apologize for not finishing what I started. 

In the end, I just could not get the Zooz ZSE40 to work with the ISY994 no matter what I tried. Including it, excluding it, having the device 1ft away to 50ft away, etc. 

So I purchased a Zooz 700 Series Z-Wave Plus S2 USB Stick (ZST10 700), added it to my RasberryPi running Home Assistant and it instantly worked just fine, even with the device in its intended location about 40 feet away. 

All good now. My ISY994 and PLM is basically just a pass-through to Home Assistant, as all of my automations reside there now. 

Thanks,

2 hours ago, Gunn said:

Totally lost the bubble on this thread, I apologize for not finishing what I started. 

In the end, I just could not get the Zooz ZSE40 to work with the ISY994 no matter what I tried. Including it, excluding it, having the device 1ft away to 50ft away, etc. 

So I purchased a Zooz 700 Series Z-Wave Plus S2 USB Stick (ZST10 700), added it to my RasberryPi running Home Assistant and it instantly worked just fine, even with the device in its intended location about 40 feet away. 

All good now. My ISY994 and PLM is basically just a pass-through to Home Assistant, as all of my automations reside there now. 

Thanks,

That's strange. I recently purchased one to replace the last of my insteon motion sensors and it added to both my polisy and isy.