"Invalid/incorrect program key" error shown when saving programs

[DHemrick01]

I recently upgraded from the ISY994i to Polisy.  I followed the instructions for upgrading from ISY to Polisy and it mostly seemed to work as expected.  I was able to restore my devices and programs, and have it connect to my Insteon devices via a USB Insteon dongle.

However, when I started trying to update a few of my programs to correct some issues that happened when I switched, I have run into an issue where I get this error usually on the second save:

This happens consistently after the first save after the Polisy has been rebooted, and sometimes even on the first save.  The only way I have found to get out of this is to reboot the whole Polisy box.

It also seems to be stuck in System Busy for a while after this.  It will also hang in System Busy if I click the Undo Changes button.  Subsequent tries to save, if permitted, result in the same error:

I searched for this error and I did see an article mentioning this particular topic on ISY from 2017, but there is no resolution posted.

 

Any help would be most appreciated.

[ase]

Do you have a z-wave dongle plugged in?

If you do try unplugging it and rebooting the unit.

If the error goes away it is likely your z-wave dongle is not responding. This is a known bug in the previous z-wave firmware release. 

You may need to follow the firmware update procedure posted on this forum.

Edited March 7, 2022 by ase

[DennisC]

8 hours ago, DHemrick01 said:

I recently upgraded from the ISY994i to Polisy.  I followed the instructions for upgrading from ISY to Polisy and it mostly seemed to work as expected.  I was able to restore my devices and programs, and have it connect to my Insteon devices via a USB Insteon dongle.

However, when I started trying to update a few of my programs to correct some issues that happened when I switched, I have run into an issue where I get this error usually on the second save:

This happens consistently after the first save after the Polisy has been rebooted, and sometimes even on the first save.  The only way I have found to get out of this is to reboot the whole Polisy box.

It also seems to be stuck in System Busy for a while after this.  It will also hang in System Busy if I click the Undo Changes button.  Subsequent tries to save, if permitted, result in the same error:

I searched for this error and I did see an article mentioning this particular topic on ISY from 2017, but there is no resolution posted.

 

Any help would be most appreciated.

I would suggest before doing anything drastic you open a support ticket with UD. They are quick to respond and very willing to help.

This is not normal behavior.

[DHemrick01]

Thank you both for your suggestions.

I did try removing the zwave dongle completely and rebooting, but the same issue persists.

I will open up a support ticket with UD.  I'll also post back what the resolution is for future reference.

Edited March 7, 2022 by DHemrick01