Cannot login

[JSchumann]

I transferred MobiLink to another phone and it will not let me log in, says invalid user credentials.

Worked fine on old phone.

Regards,

John

[Geddy]

What phone/OS are you using?

Are you using Mobilic Portal (MobiLinc Connect) or UDI ISY Portal access?

Are you using direct connection (or port forwarding) access?

Did you attempt to move all the settings from the old phone to the new phone? 

If using ISY Portal to access make sure you're using those credentials (same that you use to log into my.isy.io). If you're port forwarding then it would be what you use locally (user = admin / pass = whateverpassyoumade).

If you still have the old phone make sure you're using the same information to connect found in:  Settings -> Lighting Controller 

User Name, Password, Secure (URL), and connect method

 

If on iPhone (and you still have the old phone) try to transfer the settings:

Old Phone:       Settings -> Copy Settings -> I'm Sending

New Phone:      Settings -> Copy Settings -> I'm Receiving

(I've never personally tried this so can't guarantee it works, but it's an option!)

I'm not sure if this is offered on Android app, but check (if that's what you're using).

[JSchumann]

Hi Geddy,

Thanks, I was able to transfer settings manually without doing the front page login, and it worked.  Thanks for you tips!

 

Regards,

John

[InsteonNut]

Hi @JSchumann

FYI: I responded to your support email with additional information.

Wes