Polisy - relocated to server rack, now not working!

[Mayben]

Hi all,

I decided to move my Polisy downstairs to my rack where I used to have the ISY994. Before I moved it, I shutdown Polisy. I proceeded to the basement, hooked everything up, but nothing seems to be working correctly.

I am able to log into the Admin Console, although nothing is working. It also shows Offline from Portal Integration - UDI.

The PLM is lit, the Polisy's LED on left is lit, everything looks alright. I've checked my network and it shows the ethernet connection to the Polisy is working.

What am I missing? Thanks!

[Mayben]

UPDATE, it is now showing Online, however, the ISY cannot connected to devices now.

I'll go and double check the PLM connection again.

[Mayben]

Damn - it's saying PLM isn't connected, what gives?

I've double checked everything, unplugged, plugged in, etc

[Techman]

Can you connect via the Admin Console?

On the Polisy configuration page, make sure that "Insteon support" is checked, and then click "Save"

Edited April 24, 2022 by Techman

[Mayben]

14 hours ago, Techman said:

Can you connect via the Admin Console?

On the Polisy configuration page, make sure that "Insteon support" is checked, and then click "Save"

I can connect to the Admin Console. I've also confirmed that Insteon support is checked.

[Javi]

If this is a PLM have you tried to changing the cable between Polisy and PLM?

[Mayben]

Just now, Javi said:

If this is a PLM have you tried to changing the cable between Polisy and PLM?

I have not mainly because it was working fine until I decided to move everything back to basement.

I'll give that a shot.

[MrBill]

On 4/23/2022 at 7:24 PM, Mayben said:

Damn - it's saying PLM isn't connected, what gives?

I've double checked everything, unplugged, plugged in, etc

A 2413s PLM must be plugged in and online when Polisy boots or the port won't be found.  (May or may not be true for 2413u).

 

[Mayben]

Just now, MrBill said:

A 2413s PLM must be plugged in and online when Polisy boots or the port won't be found.  (May or may not be true for 2413u).

 

I've rebooted the Polisy a few times, but will certainly give that a shot another time or two.  

@JaviI did not get to swap the cable yet, wife left on a work trip and kids have kept me occupied! Hopefully I can check in a little if the Polisy reboot doesn't work

[Mayben]

Alrighty, todays update is as follows:

I've rebooted the Polisy again per @MrBill's suggestion.  The PLM is now connected! 

Stuff seems to be turning on w/ UD Mobile, but not turning off, HOWEVER, when I'm in the Admin Console, there seems to be some updates happening. I've tried restoring the PLM, but that does not seem to help.

When trying to activate scenes, nothing happens. When trying to active the device itself, it says it cannot communicate. I've rebooted the ISY again without luck.

I have not had a chance to check for threads for these "new" issues as I'm sure it's covered somewhere. But at least the PLM is connected! LOL

[Mayben]

Another update:

Most of it is working now, but there are still a couple scenes and switches acting funky.

[apostolakisl]

3 hours ago, Mayben said:

Another update:

Most of it is working now, but there are still a couple scenes and switches acting funky.

You can check the event viewer and set it to device communication mode (3).  When you click on paddles you should see things pop up with the device addresses.  If not, you have communication issues.  In my case, I am having issues where the communications are showing up in event viewer, but Polisy isn't updating device status'.