TROSEMAN Posted July 1, 2022 Share Posted July 1, 2022 i have not tried this app for years. would like to try again but can not connect. i have wifi connection in house and cant connect either any suggestion thanks Link to comment
Javi Posted July 1, 2022 Share Posted July 1, 2022 UD Mobile requires firmware 5.0.16 or greater. If you are on a 4.x firmware, the upgrade must be done manually. If your ISY is linked to an ISY Portal Account follow prompts to link your account, press save at the top of the page, select yes when prompted for synchronization. If you do not have an ISY portal account and would like local only access go to the Local Connection Settings section (below Remote Connection Settings), click the search icon next to the Local IP Address, select IP Address (there will be only one if you only have one ISY), add your username and password, press the test connection button at the bottom of local connection settings. If connection is successful, press save at the top of the page, select yes when prompted for synchronization. Link to comment
TROSEMAN Posted July 12, 2022 Author Share Posted July 12, 2022 hi javi still cant get it to work .i am using mobile linc but want to switch but want to see how it works first . is there a conflict that you can have both on my account @same time? here are 2 screen shots of errors. any suggestions Thanks Link to comment
Javi Posted July 12, 2022 Share Posted July 12, 2022 Hi @TROSEMAN, The first screenshot shows an SSL error. UD Mobile supports remote connections via ISY portal or valid SSL Cert, with Portal being the simplest route. The second screenshot shows that the app could not connect to your ISY. Judging from the screen shot this is due to being on 5G and not Wifi. Link to comment
TROSEMAN Posted July 12, 2022 Author Share Posted July 12, 2022 Hi Javi , how do i fix the first error . Thanks Link to comment
Javi Posted July 12, 2022 Share Posted July 12, 2022 If you do not have ISY portal Use the local connection method with "Only use local connection" selected. You must be on the same wifi network as your ISY. See the following for detailed instructions https://wiki.universal-devices.com/index.php?title=UD_Mobile#Local_Connections_and_Local_VPN Link to comment
TROSEMAN Posted July 13, 2022 Author Share Posted July 13, 2022 Hi Javi , I do have isy portal but it wont seem to work . this is why i stoped trying last time. Link to comment
TROSEMAN Posted July 13, 2022 Author Share Posted July 13, 2022 Hi Javi , My mistake i was on mobil linc . that is why isy portal wasn't working. i switched to isy portal .everything looking like it eas working isy rebooted now i am in safe mode and nothing works . in what order should i reboot isy and plm. Thanks Link to comment
TROSEMAN Posted July 13, 2022 Author Share Posted July 13, 2022 Hi Javi, This is coming along i switched the plm out with another i had. this is working on my local connection but not on remote connection. i got message turn off wifi and it searched for connection but i got the error. any suggestions now? Link to comment
Geddy Posted July 13, 2022 Share Posted July 13, 2022 5 hours ago, TROSEMAN said: in what order should i reboot isy and plm. Thanks PLM -> wait a bit (I think light should be solid green?) -> ISY Make sure PLM is plugged into correct port on ISY994. Make sure your ISY is connected to your router via network cable (again using correct network port). 5 hours ago, TROSEMAN said: i got message turn off wifi and it searched for connection but i got the error. Make sure your ISY is online. Go to my.isy.io and log in. Confirm there is a green dot for your ISY. If you hover over it then it should show "online since...". If not online then perhaps your ISY Portal has not converted over correctly (since you said you had Mobilinc previously, did you have/use their portal?). Make sure ISY Portal is active on the Admin Console. You should see this on the Configuration -> Portals tab in the admin console: Did you follow the steps to switch from MobiLinc to ISY Portal - https://wiki.universal-devices.com/index.php?title=Main_Page#Switch_from_MobiLinc_to_ISY_Portal I would try with your old PLM first. Using a different PLM is a little more complicated than just switching one out. There's a process you have to follow. Link to comment
Javi Posted July 13, 2022 Share Posted July 13, 2022 5 hours ago, TROSEMAN said: Hi Javi, This is coming along i switched the plm out with another i had. this is working on my local connection but not on remote connection. i got message turn off wifi and it searched for connection but i got the error. any suggestions now? What is the error message? Link to comment
Javi Posted July 14, 2022 Share Posted July 14, 2022 It appears the remote url was entered manually. Please delete the portal from the system (trash icon in portal window). Then click the add button in the portal window, select your portal account from the dialog, then select ISY from the dialog. Link to comment
Javi Posted July 14, 2022 Share Posted July 14, 2022 This needs to be done from the same screen as your first screenshots from Settings-Tab > Systems > Your System. Then please follow the instructions from my previous post. Link to comment
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