Everything was working normally. I noticed the update to 5.4.4 was available, so I clicked to automatically update in the Admin Console. Since then, ISY Finder can't locate it automatically, nor if I go to https://polisy:8443/desc or even https://IP ADDRESS:8443/desc

 

Everything still works correctly (except for any attempts to connect to it), and it works via the UD Mobile app for Android through the ISY portal settings.

 

Please help!

Clear your Java cache, including all installed applications, then download the ISY Launcher - 

https://isy.universal-devices.com/start.jnlp

 

14 hours ago, Techman said:

Clear your Java cache, including all installed applications, then download the ISY Launcher - 

https://isy.universal-devices.com/start.jnlp

 

Yup, tried that too. Only thing I've got left on my idea sheet is full reset (including network settings)

When you open the ISY Launcher do you see the Polisy. Post a screen shot.

On 7/12/2022 at 3:29 PM, alambertus said:

Only thing I've got left on my idea sheet is full reset (including network settings)

Don't pull that hail mary until necessary! You're not there yet...

Log into your router to make sure you see the Polisy IP address from the router. It's possible that you didn't have DHCP reservation for the Polisy and it's changed. Some routers cannot handle the https://polisy:8443/desc routing and must use the IP address. Were you able to use the polisy:8443 url previously or relied on IP address?

Also, since you said UD Mobile can access, the device is online and accessible. It's simply that the local IP might have changed.

Can you surf to the PG3 web interface? (<polisy IP>:3000)

 

I'll add that UD Mobile contains its own version of ISY finder if you need the local IP Address. First verify you are on the same WiFi network as your ISY.  Go to the Local Credentials settings section in Settings-Tab > Systems > Your System. Press the search icon next to the IP Address and click on the address found in the dialog. This will automatically populate the IP and Port, at this point you can copy the IP address and append ":port/desc"  (i.e http://192.168.1.30:8080/desc) for the Desktop ISY finder.

If you have not reserved the IP Address in your router select cancel when prompted to save.  If you do reserve the IP Address in your router, we have instructions on our wiki to use both Local Connection and Remote Connections (Portal) together for faster response times when you are on your local network.

I have the IP address reserved, and it shows up properly in my Address Reservation table, and shows up in the Connected Devices. Screenshot shows that ISY Finder sees nothing.

 

I've used both the https://polisy:8443/desc (and 8080/desc) and the IP:port/desc methods, but ISY Finder always shows "Not Found".

 

I can log in to my Polyglot V3 through my web browser, and it shows the same IP address as in my router settings. However, none of my Polyglot nodes are being updated (as per UD Mobile).

 

UD Mobile shows it at the reserved address, and shows 8080 for the port. When I try to connect locally through UD Mobile, it shows the following error:

java.lang.Error:
Error (IO Exception)
java.net.SocketException:
Connection reset

 

 

 

Edited July 14, 20223 yr by alambertus
Added Polyglot V3 info

1 hour ago, alambertus said:

I have the IP address reserved, and it shows up properly in my Address Reservation table, and shows up in the Connected Devices. Screenshot shows that ISY Finder sees nothing.

 

I've used both the https://polisy:8443/desc (and 8080/desc) and the IP:port/desc methods, but ISY Finder always shows "Not Found".

 

I can log in to my Polyglot V3 through my web browser, and it shows the same IP address as in my router settings. However, none of my Polyglot nodes are being updated (as per UD Mobile).

 

UD Mobile shows it at the reserved address, and shows 8080 for the port. When I try to connect locally through UD Mobile, it shows the following error:

java.lang.Error:
Error (IO Exception)
java.net.SocketException:
Connection reset

 

 

 

Thanks for trying. Please open a ticket as it doesn't appear to be related to invalid IP:port.    

@alambertus

Try removing power from the ISY, wait about 15 seconds then power it up.

On 7/14/2022 at 12:11 PM, Techman said:

@alambertus

Try removing power from the ISY, wait about 15 seconds then power it up.

Yup, that was one of my first tries.....

Seems like a local network issue, try rebooting your router.

@alambertus checking in...it's been almost a week. Were you able to get this fixed? And if so what allowed you to regain access to the IoP?

If still having issues I would suggest opening a ticket with support to try to get things back to normal.

Submit a Ticket:       https://www.universal-devices.com/my-tickets
Email:                         support@universal-devices.com