The other day the IoP rebooted unexpectedly and then I noticed the next morning that it would not control a few of the z wave devices.  You could even click on them and the device itself would remain the device you were on previously.  I restored a backup and they all came back but I don't want to be doing that on regular basis.  Not sure the reboot caused it though and I have seen it happen before.  Any ideas?

Edited September 6, 20223 yr by btreinders

Check your power supply, and all your cables

I would second the power supply check.  They can cause all kinds of strange things when they start to get flaky.

Thank you for the tips, I don't think the z wave devices should disappear from a flaky power supply though.  If so that's a poor design.  I also don't think is was the power supply because the polyglot node servers on the Polisy say they have been running longer than when the IoP rebooted.  @Michel Kohanim Do you know what could cause z wave devices to disappear?  Has happened before and it's always just some of them and not all of them. 

@btreinders

Is your Polisy firmware and Bios current?

What are you using for your Z-wave controller?

Do the same devices always disappear?

If you manually reboot the Polisy do the devices disappear?

 

Firmware and bios are current.

Zooz ZST10 700 (I don't know if firmware is current on this USB stick but I have updated it since I bought it in January.)

It is possible but I don't think they are always the same ones.

No, if I reboot it manually they do not disappear.

 

 

Edited September 7, 20223 yr by btreinders

10 minutes ago, btreinders said:

Firmware and bios are current.

Zooz ZST10 700 (I don't know if firmware is current on this USB stick but I have updated it since I bought it in January.)

It is possible but I don't think they are always the same ones.

No, if I reboot it manually they do not disappear.

 

 

It's possible that your Zooz controller is the problem. I would call Zooz technical support. The ZST10 has a 5 year warranty. It doesn't sound like the problem is with the Polisy

I believe others on the forum have had to replace defective ZST10s

Will do, thanks!

22 hours ago, btreinders said:

The other day the IoP rebooted unexpectedly and then I noticed the next morning that it would not control a few of the z wave devices.  You could even click on them and the device itself would remain the device you were on previously.  I restored a backup and they all came back but I don't want to be doing that on regular basis.  Not sure the reboot caused it though and I have seen it happen before.  Any ideas?

Were they wireless devices or controlled by wireless devices

2 hours ago, lilyoyo1 said:

Were they wireless devices or controlled by wireless devices

No, all hardwired.

On 9/7/2022 at 4:10 PM, Techman said:

It's possible that your Zooz controller is the problem. I would call Zooz technical support. The ZST10 has a 5 year warranty. It doesn't sound like the problem is with the Polisy

I believe others on the forum have had to replace defective ZST10s

I have been emailing back and forth with Zooz support and it does not seem to be getting anywhere.  Now they would like me to try the controller in another device like a PC.  I am afraid I might lose any devices I would add to the controller when using it from a PC.  Even if I did a restore on the Polisy IoP once I was done.  Those devices would be set up from the PC and not the IoP at that point?

18 minutes ago, btreinders said:

I have been emailing back and forth with Zooz support and it does not seem to be getting anywhere.  Now they would like me to try the controller in another device like a PC.  I am afraid I might lose any devices I would add to the controller when using it from a PC.  Even if I did a restore on the Polisy IoP once I was done.  Those devices would be set up from the PC and not the IoP at that point?

I'd take their advice and try it. Yes, it's a lot of work but that'll be the only way to get to the bottom of things and solve your issues. 

3 minutes ago, lilyoyo1 said:

I'd take their advice and try it. Yes, it's a lot of work but that'll be the only way to get to the bottom of things and solve your issues. 

Will the devices I don't add to the PC connected HUB still work after I go back the IoP and run a restore?  If not, there is no way I am doing that.  I have way too many devices and that would take weeks to get them all back into programs and scenes properly.  Maybe I'll just buy a new Zooz stick.  

1 minute ago, btreinders said:

Will the devices I don't add to the PC connected HUB still work after I go back the IoP and run a restore?  If not, there is no way I am doing that.  I have way too many devices and that would take weeks to get them all back into programs and scenes properly.  Maybe I'll just buy a new Zooz stick.  

I've never had a need to try it so i can't answer that. I know I've updated my stick without ilosimg devices. The key is stored in the stick do i doubt it

Thank you for the advice, bought a new stick and have not had any comm issue popups in 2 days.  Could not go a few hours before.  They are going to look at my old one and refund the money if they find an issue, which I assume they will.  Was easy to replace, just back up the original with their software and restore it on the new one with their software using a PC.  Hopefully I will not lose any more devices randomly too.  Thanks again!

On 9/14/2022 at 7:07 PM, btreinders said:

Thank you for the advice, bought a new stick and have not had any comm issue popups in 2 days.  Could not go a few hours before.  They are going to look at my old one and refund the money if they find an issue, which I assume they will.  Was easy to replace, just back up the original with their software and restore it on the new one with their software using a PC.  Hopefully I will not lose any more devices randomly too.  Thanks again!

Well, still not having communication issues like the last stick but I did lose devices the other night.  Restoring an ISY backup fixes the issue but still very annoying.  I'd say it was a similar amount of devices (probably 10 or more) and maybe even the same devices.  Some light switches, and least one outlet and some ceiling fan switches.  Look like the issue is not the Zooz stick anyway.

I'm not in the same boat as you are. I am still using an ISY994i with a Z-Wave board. But I had a communication issue with one device and nearby devices would also not operate correctly when toggled off. 

The solution for me was to delete the device having communication errors and then add it back as a new device. This cleared the problems. The options to repair links or to update them were useless.

It might be worth a try to delete one of the devices that you lose and add it back to see if it sticks around.

I can try that but I am not sure it is possible.  When I click on the device nothing updates.  It still shows I am on the previous device so it might delete that one.