I have a problem with opening the log in Excel. I have a ISY 99i Pro using 2.7.7 and Office 97 and Windows 7 64 bit. When I open Excel and click the security macro message I get a Microsoft Visual Basic dialog box with the Runtime Error 1004 stating UDReport txt. could not be found. Check the spelling of the file name and verify that the location is correct.

I doubt that the problem is with the ISY because I am able to open the log fine on another computer using excel. Any Suggestions?

Thanks: wacvmd

Hi wacvmd,

 

Actually, I do think the problem is 2.7.7 ... in 2.7.7, we assumed that you the temp directory would be the one that Java uses. This is not the case in Windows 7 and some other configurations. Please do be kind enough to try 2.7.11.

 

With kind regards,

Michel

I have a problem with opening the log in Excel. I have a ISY 99i Pro using 2.7.7 and Office 97 and Windows 7 64 bit. When I open Excel and click the security macro message I get a Microsoft Visual Basic dialog box with the Runtime Error 1004 stating UDReport txt. could not be found. Check the spelling of the file name and verify that the location is correct.

I doubt that the problem is with the ISY because I am able to open the log fine on another computer using excel. Any Suggestions?

Thanks: wacvmd

Thanks Michel for your reply. I did upgrade 2.7.11 and I get the same dialog. Any suggestions?

Hi wacvmd,

 

What URL are you using? Would you be kind enough to:

1. Clear your Java cache

2. Use any of the following URLs:

http://your.isy.ip.address

http://your.isy.ip.address/jnlp

http://www.universal-devices.com/99i/2.7.11

http://www.universal-devices.com/99i/2.7.11/admin.jnlp

 

 

With kind regards,

Michel

Thanks Michel for your reply. I did upgrade 2.7.11 and I get the same dialog. Any suggestions?

Hi Michel.

I've cleared the java cache and still get the error with the suggested urls.

Hi wacvmd,

 

Please do call our tech support team at 818-631-0333 between 9:00 AM to 5:00 PM PST. We'll remotely login to your computer and see what's causing the issues.

 

With kind regards,

Michel

Hi Michel.

I've cleared the java cache and still get the error with the suggested urls.