lgilsenberg Posted November 15, 2022 Posted November 15, 2022 Happy Tuesday, I've been noticing that Alexa and UDI Mobile periodically stop working with my ISY. I reboot the ISY and it starts working again. 2 questions: 1) Is there a way to schedule a daily reboot? 2) Any suggestions to try so I don't have to reboot?
MrBill Posted November 15, 2022 Posted November 15, 2022 Check your ISY error log for clues to what’s happening. Is this a 994 or IoP running on Polisy? Error log is on the tools menu in the admin console. what version is the ISY running? there’s no direct way to schedule a restart for the ISY, but that would be a bandaid rather than the solution to the problem. for whatever it’s worth, I don’t have this problem. I’ve gone 6 months without have to reboot the ISY.
lgilsenberg Posted November 15, 2022 Author Posted November 15, 2022 @MrBill I just checked the error log. Wow, there's a lot going on. I'm running 994 v5.3.4. The error log is below, not sure how to even begin to figure this out. Mon 2022/11/14 12:56:22 AM System -100 [DHCP] state=RENEW Mon 2022/11/14 03:00:37 AM System -5012 0 Mon 2022/11/14 03:00:45 AM System -170001 UDQ: Queue(s) Full, message ignored Mon 2022/11/14 03:00:42 AM System -140000 sub.isy.io Mon 2022/11/14 03:00:42 AM System -5013 0 Mon 2022/11/14 03:00:52 AM System -5012 35 Mon 2022/11/14 03:01:10 AM System -140000 my.isy.io Mon 2022/11/14 03:01:45 AM System -140000 my.isy.io Mon 2022/11/14 03:02:26 AM System -100 No network connection Mon 2022/11/14 03:03:06 AM System -170001 [Network] Established Mon 2022/11/14 10:25:44 AM System -5012 36 Mon 2022/11/14 11:01:04 AM System -5012 37 Mon 2022/11/14 11:41:58 AM System -100 [DHCP] state=RENEW Mon 2022/11/14 02:13:28 PM System -170001 [UDSockets] PSub:42 error:6 Mon 2022/11/14 02:13:32 PM System -5012 0 Mon 2022/11/14 10:41:41 PM System -100 [DHCP] state=RENEW Tue 2022/11/15 09:11:40 AM System -100 [DHCP] state=RENEW Tue 2022/11/15 03:18:55 PM System -5012 0 Tue 2022/11/15 03:19:01 PM System -5013 0 Tue 2022/11/15 04:57:46 PM System -5 Start Tue 2022/11/15 04:57:48 PM System -110022 /CONF/INSTENG.OPT Tue 2022/11/15 04:57:48 PM System -110012 /CONF/INSTENG.OPT Tue 2022/11/15 04:57:53 PM System -110022 /DEF/F6/I1/NLS/EN_US.TXT Tue 2022/11/15 04:57:53 PM System -110022 /CONF/UXT.BIN Tue 2022/11/15 04:57:53 PM System -110012 /CONF/UXT.BIN Tue 2022/11/15 04:57:56 PM System -7153 ID 0052 :err=0, tag='/node', num=28, nest=5, of Tue 2022/11/15 04:58:02 PM System -170001 [Network] Established Tue 2022/11/15 04:59:07 PM System -170001 UDQ: Queue(s) Full, message ignored Tue 2022/11/15 04:59:07 PM System -170001 UDQ:Queue Full: MP : Task[8] SOCKZW SOCK-PROC pty=25 Tue 2022/11/15 04:59:17 PM System -170001 UDQ: Queue(s) Full, message ignored Tue 2022/11/15 04:59:40 PM System -170001 UDQ:Queue Full: MP : Task[8] SOCKZW SOCK-PROC pty=25 Tue 2022/11/15 05:00:04 PM System -170001 UDQ: Queue(s) Full, message ignored Tue 2022/11/15 05:00:07 PM System -170001 UDQ:Queue Full: MP : Task[8] SOCKZW SOCK-PROC pty=25 Tue 2022/11/15 05:00:15 PM System -170001 UDQ: Queue(s) Full, message ignored Tue 2022/11/15 04:59:36 PM System -5011 uuid:0
MrBill Posted November 16, 2022 Posted November 16, 2022 This is a reboot: Tue 2022/11/15 04:57:46 PM System -5 Start did you manually do that or did randomly occur? Unfortunately it's not uncommon to see a bunch of nasty errors like UDQ: Queue Full in the minutes after a restart. The rather cryptic but sometimes useful error code listing can be found here. The concerning error that stands off the page to me is: Mon 2022/11/14 03:00:45 AM System -170001 UDQ: Queue(s) Full, message ignored which is not following in the minutes after a restart. that like means that your ISY is too busy doing something it shouldn't be doing. Possibly a run away program. You might find this via the program summary tab, sorting by activity column. We aren't interested in "Idle" Is there anything "running" that's probably not sitting in a "wait"? if so, those would be a good place to start. Do you have any problems with your internet connection? is it stable and "always on' or does it cut out sometimes? In general, that might be too small of a snipet of the Error log to check. You might also send the full error log to Michel support@universal-devices.com for his comments.
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