Hello,

 

My ISY stopped responding on my network so I rebooted it. Still the same. I accessed it via the url link at www.universal-devices.com. I can get into the Blue Screen GUI but all the options are missing and I only have a few menu items. I cannot upload a new firmware. I did a Factory reset but same issue,

 

Can anyone help me get back up and running?

 

Thanks

 

Jon[/img]

Hi Jon,

 

I am so very sorry to hear this. The first thing I would like to know is the status of the LED/Lights on the front panel:

1. If ERR is blinking, you have file system error ... please contact our support team (support@universal-devices.com) and we'll help you resolve it

2. If MEM/ERR lights are both blinking, then the problem is that ISY is not getting an IP address from your router. In most cases, the problem is that ISY is no longer connected to your router. In rare cases, rebooting the router might fix this

 

With kind regards,

Michel

Thanks Michael, it was DHCP. For some reason, the cable I've been using for a few years no longer seems happy - a new cable and all is back to normal.

 

Jon