Alexa Stopped working today any Ideas?

[EricBarish]

Alexa has stopped responding to commands for ISY device controls  this morning.   Have any error meassage saying "Server is Unresponsive".

Checked, my Portal licience is up todate 

Alexa repsonds to non Isy commands

Do I need to update my information/permission for the Isy on Alexa?  I see it was done in a 2018 post.

   Thanks 

 

 

[bmercier]

18 minutes ago, EricBarish said:

Alexa has stopped responding to commands for ISY device controls  this morning.   Have any error meassage saying "Server is Unresponsive".

Checked, my Portal licience is up todate 

Alexa repsonds to non Isy commands

Do I need to update my information/permission for the Isy on Alexa?  I see it was done in a 2018 post.

   Thanks 

 

 

Can you control devices through ISY Web accesss?

[EricBarish]

I can control the devices by starting ISP Polisy  using the cloud interface if that is what you mean ?

I can control the devices using ud mobile also

 

Not sure what you mean by isy web access

 

 

[bmercier]

6 minutes ago, EricBarish said:

I can control the devices by starting ISP Polisy  using the cloud interface if that is what you mean ?

I can control the devices using ud mobile also

 

Not sure what you mean by isy web access

 

 

ISY Web access:

Login to portal, besides your ISY, click Select Tools. ISY Web access is the first option.

The goal is to test Portal to your ISY connectivity.

Benoit

[EricBarish]

I figured it out. From portal web acess I can control the devices

[bmercier]

What was the problem?

[EricBarish]

Did not fix alexa that still does not work.   Figured out portal web access just before your reply

[Geddy]

2 hours ago, EricBarish said:

Do I need to update my information/permission for the Isy on Alexa?  I see it was done in a 2018 post.

What skill version are you using? 
 

Make sure you are using “ISY Optimized for Smart Home v3”.  It could have been a temp issue with some server issues between you and Amazon. Just tried several lights and no issues with Echo and ISY994.

And I’m also able to control devices from ISY Web Access through Portal.  

[Geddy]

@EricBarish another thing to look at is on a computer go to alexa.amazon.com then Smart Home then Devices to make sure it’s still seeing your devices. Should be able to see you skills in that area too (I cannot access it from an iPad to check and not near a computer for a while).

 

[bmercier]

1 minute ago, EricBarish said:

Did not fix alexa that still does not work.   Figured out portal web access just before your reply

Next step, find your device in the Alexa app, and try to use them from there. 

[EricBarish]

I can find the devices in  the Alexa App.   Thats where it is showing  the server error.   Devices not working in the app or by the Alexa ipod.   Will let it sit a while and see what happens. 

[bmercier]

26 minutes ago, EricBarish said:

I can find the devices in  the Alexa App.   Thats where it is showing  the server error.   Devices not working in the app or by the Alexa ipod.   Will let it sit a while and see what happens. 

Try to delete the device in the Alexa app.

Then, ask Alexa, discover my devices.

The device as configured in Portal should reappear. Try to control it then.

Benoit

 

[EricBarish]

Simple fix, when back in and reinstalled the skill for Isy V3.  Entered passwords and all devices started working again. 

Not sure why I had to do this,  portal  email and password had not changed. 

But it worked!

Thanks all for the help

[xlurkr]

Happened to me too.  Skill was removed somehow.  Had to add it back.

-Tom