New Windows 11 computer, unable to connect to ISY 994

[RPaquet]

My previous laptop crashed; I am on a new HP laptop running Windows 11. I installed the IoX Finder & JAVA. Now when the finder opens it doesn't find any ISY module, so I need to ADD one. It prompts me for a URL. I entered the http://xxx.xxx.xxx.xxx that I get from my Xfinity gateway. The Xfinity gateway finds the ISY994 module, it shows connected, the MAC and IP address are there. When I try to ADD my device the IoX finder responds with NOT FOUND then both the MEMORY and ERROR Leds are flashing. I can reset the module by unplugging the power for a few seconds. I also disabled my AVG antivirus. Need help. thanks!

[MrBill]

Did you install Java version 8 from https://www.java.com or some other version? The official version 8 is supported, others versions may work but often require fiddling.

[RPaquet]

I have Java v.8 update 351

[RPaquet]

*update* I noticed yesterday my MobilLinc Pro app on my Android phone was not connecting to my devices. This morning, I can see the status of all devices, I can remotely turn on/off devices, all seems to work. Then I logged on my laptop, I opened the IoX finder and I can see the ISY994 module connected!! looks like all is working again. I can logon to the ADMIN console.  Thanks all.

[Geddy]

@RPaquet be sure that you set a DHCP reservation for the ISY994 in your Xfinity gateway. Don't use Static IP setup within Admin Console (just in case you change routers down the road you want the ISY994 to use automatic DHCP, but allow the gateway/router to handle reserving the IP address so it's always constant. 

On 11/24/2022 at 1:33 PM, RPaquet said:

both the MEMORY and ERROR Leds are flashing

According to the wiki this meant the ISY was not on your network - https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights

Even though you said the Xfinity Gateway identified it, I can tell from my past experience with an Xfinity Gateway that their information is not always current/accurate for online and offline devices. They seem to have a long memory for when things are actually not connected to the network. So it's possible the device wasn't back online yet, but your Gateway only thought it was when you looked at it. The flashing lights indicated that it was not correctly on the network. 

On 11/24/2022 at 1:33 PM, RPaquet said:

I entered the http://xxx.xxx.xxx.xxx

I think it might add it automatically now, but if you run into the issue in the future add "/desc" behind the IP address. 

See step 4 in the Wiki for "ISY not found: https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Not_Found