Attempted to upgrade to 5.4.5 to install Z matter board rebooted got 5 beeps said i was still on 5.4.4 atempted upgrade again nothing happened can't find polisy.

Unplugged several times left most light come on quickly and then all tree flash once and just left left light stays on tried repeatedly.

Help???!!!

I had a similar (not exactly the same) experience. Did you try the paperclip reset on the front of the Polisy (paperclip in front hole, hold for a second or two)? That's what solved it for me.

have tried but will try again, thank you

 

Tried again several times doesn't even turn the left light off

Edited December 4, 20222 yr by CopyRon

@CopyRon

The following is from UD. Did you check your bios?

---------------------

There have been two reports of Polisy not booting up after installing the ZMatter module. Initial assessments point to not having an updated BIOS/flash, insufficient power from the power supply, and possibly short circuit on the TPM board. As such, please do make sure you update the BIOS before attempting to install the module. Furthermore, please do ensure that Polisy is powered off when installing the module.

As a side note, how can I confirm that the ZMatter board was properly installed in my Polisy ? I have not had any issue since the installation, but am wondering whether there is a way to confirm that the ZMatter board is working.

Edited December 4, 20222 yr by asbril

30 minutes ago, asbril said:

As a side note, how can I confirm that the ZMatter board was properly installed in my Polisy ? I have not had any issue since the installation, but am wondering whether there is a way to confirm that the ZMatter board is working.

If you have the Zooz stick attached, then wait for a few days when the updated firmware is released 

I have not installed the the Z matter, was updating to 5.4.5 before the install

43 minutes ago, Techman said:

If you have the Zooz stick attached, then wait for a few days when the updated firmware is released 

I know but I was just curious if the board would show up somewhere.

meanwhile none of my zwave devices can be controlled, at lest most of my insteon still works

 

@CopyRon still having issues getting the Polisy to come back on or to update?

How old is your Polisy? Was it a pre-order or something purchased more recently? If it was in a fairly small group of original shipments it's possible there could be a chip issue. 

You would probably be best served opening a support ticket at this point to get assistance for your issue.

https://www.universal-devices.com/my-tickets/

 

Make sure you review these two areas of the Wiki Polisy User Guide:

https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Bootup_Sequence

https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Troubleshooting

You said all lights blink once (in your first post). But you've tried a few other things since that original post. What's the current status of the lights when you have it powered on?

I know @bpwwer said that running the update packages from the IoP Admin Console again can clear things up. Just realize it can take quite a while for that process to run. Some have said they've waited 30 minutes. So be sure if you're attempting that process again to allow it to run at least 20-30 minutes before you do anything to the Polisy. 

If you open a support ticket please post here the fix that gets you up and running again as it could help others that might run into similar issues.

submitted ticket around 3pm, heard back from Michel, but so far still dead.

Unfortunately I can't access the polisy, even says inactive in my router.

10 minutes ago, CopyRon said:

Unfortunately I can't access the polisy, even says inactive in my router.

Well if you're working with Michel on it then I'll let him get you up and running. But at any point did you unplug any/all wires? If the router doesn't see the Polisy it's possible you put the network cable back in the wrong spot. 

 

Should be in the right slot facing the front.  

apparently it's bricked