mbrett Posted March 6, 2010 Share Posted March 6, 2010 HI Guys, O purchased the weatherbug module and I cant find where to configure it or how to use it.. When I goto the manage modules under help, it says they are all uptodae. When I click on the purchase modules under help, it takes me to a web screen that says weather bug was purchase on ...... however I cant see it anywhere in the program.. Link to comment
mitch236 Posted March 6, 2010 Share Posted March 6, 2010 From the computer interface, go to the Configuration tab and then look at the row of tabs just below the Configuration tab. You should see a Climate tab (to the far right of System tab) Link to comment
mbrett Posted March 6, 2010 Author Share Posted March 6, 2010 I have checked all of the tabs in the interface and I only have the energy tab, I do not have any weatherbug tabs nothing even close to it.. Is there away to reinstall it? Link to comment
mitch236 Posted March 6, 2010 Share Posted March 6, 2010 There should be: System, Emails/Notifications, (maybe)IR, Electricity, Climate Link to comment
mbrett Posted March 6, 2010 Author Share Posted March 6, 2010 The only tabs I have are email, electicity programs devices... No ir (would be nice) and no climate.. Link to comment
Brian H Posted March 6, 2010 Share Posted March 6, 2010 IR may not show if you don't have an ISY99i that had the IR option. When you purchased the module. Did it install and then do a reboot? Mine did. Do you know what revision firmware is in your unit? Should show in the about choice in the help tab. If for any reason it didn't get installed properly. I am sure UDI will correct it in a orderly manor. Link to comment
mbrett Posted March 6, 2010 Author Share Posted March 6, 2010 I Have some images I would like to attach showing what I see... cant figure out how to do it... can someone help... boy I feel totally inept. but bottom line I have a 99i (1020) v 2.7.10 I currently own weather bug, netwrok, upgrade pro.. none of which appear on my tabs... the only tabs I have are system, notifications, electricy... sorry I was not more detailed before I was reply from my BB.. wife and mom (2 seperate people, I dont live in Arkansas) had me at a street fair.. I was looking for the "shoot me in the head booth" MB [/img] Link to comment
Michel Kohanim Posted March 7, 2010 Share Posted March 7, 2010 Hi mbrett, Please do ensure that you are using the correct URL: http://your.isy.ip.address/admin http://your.isy.ip.address/admin.jnlp http://www.universal-devices.com/99i/2.7.10 http://www.universal-devices.com/99i/2.7.10/admin.jnlp And, I strongly recommend upgrading to 2.7.12. With kind regards, Michel I Have some images I would like to attach showing what I see... cant figure out how to do it... can someone help... boy I feel totally inept. but bottom line I have a 99i (1020) v 2.7.10 I currently own weather bug, netwrok, upgrade pro.. none of which appear on my tabs... the only tabs I have are system, notifications, electricy... sorry I was not more detailed before I was reply from my BB.. wife and mom (2 seperate people, I dont live in Arkansas) had me at a street fair.. I was looking for the "shoot me in the head booth" MB [/img] Link to comment
mbrett Posted March 7, 2010 Author Share Posted March 7, 2010 HEy Michael, thanks for the reply.. So I have up0graded to ver 2.7.12.. I have also confirmed that I have accessed my ISY from the correct links (which I have always have) I used both the /admin and /admin.jnlp and nothing has changed.. I still dont have the above mentioned tabs visible on my device.. is there anyway to force an update of these.. If I click on the manage modules I get a box stateing that all of my modules are up to date.. This is very frustrating. Link to comment
Michel Kohanim Posted March 7, 2010 Share Posted March 7, 2010 Hello mbrett, Please forward your Google invoice to sales@universal-devices.com ... it shall be taken care of. With kind regards, Michel HEy Michael, thanks for the reply.. So I have up0graded to ver 2.7.12.. I have also confirmed that I have accessed my ISY from the correct links (which I have always have) I used both the /admin and /admin.jnlp and nothing has changed.. I still dont have the above mentioned tabs visible on my device.. is there anyway to force an update of these.. If I click on the manage modules I get a box stateing that all of my modules are up to date.. This is very frustrating. Link to comment
mbrett Posted March 8, 2010 Author Share Posted March 8, 2010 Hey Michael. okay very strange... I remember buying the modules.. and they show installed, however I cannot find the google receipt.. nor can I repurchase the modules.. I can send you screen shots if you would like.. what to do? Link to comment
Michel Kohanim Posted March 8, 2010 Share Posted March 8, 2010 Hi mbrett, I have searched the system and there is only one order for you on 4/10/2009 for an ISY. Is it possible that you ordered using a different name? If so, would you be kind enough to send the possible names that may have been used to place the order to sales@universal-devices.com? With kind regards, Michel Link to comment
mbrett Posted March 8, 2010 Author Share Posted March 8, 2010 there are not any other names I would have purchased under, and google history confirms the same, that I only had one order with you.. if I had another google account I have long forgotten it.. is there a way you can check from my ISY id? Link to comment
Michel Kohanim Posted March 9, 2010 Share Posted March 9, 2010 Hi mbrett, I have searched both the Google Account history for your name as well as our accounting system for any orders for your name and there's only one order. Would you be kind enough to send your full name to sales@universal-devices.com with a link to this post? With kind regards, Michel there are not any other names I would have purchased under, and google history confirms the same, that I only had one order with you.. if I had another google account I have long forgotten it.. is there a way you can check from my ISY id? Link to comment
mbrett Posted March 9, 2010 Author Share Posted March 9, 2010 sent earlier.. please confirm Link to comment
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