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Inclusion failed

awysocki

By awysocki
in UD Mobile

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awysocki Member

awysocki

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eisy, ZOOZ 700 stick.  

This is my last switch to add.  My old Polisy died and took with it the zooz stick (wiped it clean).  Yesterday I started fresh and was adding in all my devices.  Slowly I figured out how to factory reset the switches and dongles and get them back in.  This one switch is not wanting to add.  The stick and eisy see it but doesn't add it.Screenshot_20221228-154000.thumb.png.30a024fd551c9f97d11c678ce5b1c454.png

 

What can I do to debug the [ZWAVE-INCL-NODE] Inclusion failed error message

From the debug log 

2022-12-28 15:39:46 -  DBG3|  MQTTc [T:34389175808] MQTTLogEvent level=16, desc=Client (null) sending PINGREQ (../src/System/UDXMQTTc.cpp@609:on_log())
2022-12-28 15:39:46 -  DBG3|  MQTTc [T:34389175808] MQTTLogEvent level=16, desc=Client (null) received PINGRESP (../src/System/UDXMQTTc.cpp@609:on_log())
2022-12-28 15:39:46 -  DBG1|    ISY [T:34389193728]  [ZWAVE-TX        ] [01030005F9]                            REQ ZW_GET_CONTROLLER_CAPABILITIES  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:39:46 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX        ] ACK (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:39:46 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX        ] [010401051CE3]                          RES ZW_GET_CONTROLLER_CAPABILITIES  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:39:46 -  DBG1|    ISY [T:34389193728]  [ZWAVE-TX-NR     ] [0105004A850035]                        REQ ZW_ADD_NODE_TO_NETWORK  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:39:46 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX        ] ACK (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:06 -  DBG1|    ISY [T:34389193728]  [D2D-EVENT       ] [            Time] 15:40:06 1(0) (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:23 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX ZW017_1] [32/02] CC=0x32 cmd=0x02 [216400000072012C00000072] ACK,AUTO,EXPLORE From=0x11 (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:23 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX ZW017_1] [32/02] CC=0x32 cmd=0x02 [216400000072012C00000072] ACK,AUTO,EXPLORE From=0x11 (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:24 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX ZW017_1] [32/02] CC=0x32 cmd=0x02 [21320000012C0000] ACK,AUTO,EXPLORE From=0x11 (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:24 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX ZW017_1] [32/02] CC=0x32 cmd=0x02 [21320000012C0000] ACK,AUTO,EXPLORE From=0x11 (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:25 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX ZW017_1] [32/02] CC=0x32 cmd=0x02 [A14230EF012C30E4] ACK,AUTO,EXPLORE From=0x11 (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:25 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX ZW017_1] [32/02] CC=0x32 cmd=0x02 [A14230EF012C30E4] ACK,AUTO,EXPLORE From=0x11 (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:25 -  DBG1|    ISY [T:34389193728]  [B      ZW017_143] POST - CV 12527 (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:25 -  DBG1|    ISY [T:34389193728]  [D2D-EVENT       ] [ZW017_143       ]       CV 12527 (uom=72 prec=2) (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:25 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX ZW017_1] [32/02] CC=0x32 cmd=0x02 [A14A0000012C0000] ACK,AUTO,EXPLORE From=0x11 (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:25 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX ZW017_1] [32/02] CC=0x32 cmd=0x02 [A14A0000012C0000] ACK,AUTO,EXPLORE From=0x11 (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:36 -  DBG1|    ISY [T:34389193728]  [D2D-EVENT       ] [            Time] 15:40:36 1(0) (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:40:46 -  DBG3|  MQTTc [T:34389175808] MQTTLogEvent level=16, desc=Client (null) sending PINGREQ (../src/System/UDXMQTTc.cpp@609:on_log())
2022-12-28 15:40:46 -  DBG3|  MQTTc [T:34389175808] MQTTLogEvent level=16, desc=Client (null) received PINGRESP (../src/System/UDXMQTTc.cpp@609:on_log())
2022-12-28 15:41:01 - Error|Filesystem [T:34435480576] open ./FILES/CONF/STATE.VAR : failed (../src/FileSystem/FSUtil.cpp@129:open())
2022-12-28 15:41:02 - Error|Filesystem [T:34435480576] open ./FILES/CONF/INTEGER.VAR : failed (../src/FileSystem/FSUtil.cpp@129:open())
2022-12-28 15:41:06 -  DBG1|    ISY [T:34389193728]  [D2D-EVENT       ] [            Time] 15:41:06 1(0) (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:10 -  DBG1|    ISY [T:34435480576]  [ZWAVE-TX-NR     ] [0105004AC1ED9C]                        REQ ZW_ADD_NODE_TO_NETWORK  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:10 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX        ] ACK (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:10 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX        ] [0107004AED0100005E]                    REQ ZW_ADD_NODE_TO_NETWORK  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:17 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX        ] [0107004AED0200005D]                    REQ ZW_ADD_NODE_TO_NETWORK  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:19 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX        ] [0107004AED070E0056]                    REQ ZW_ADD_NODE_TO_NETWORK  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:19 -  DBG1|    ISY [T:34389193728]  [ZWAVE-TX        ] [01030020DC]                            REQ MEMORY_GET_ID  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:19 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX        ] ACK (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:19 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX        ] [01080120C55DA24201AF]                  RES MEMORY_GET_ID  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34389193728]  [ZWAVE-TX        ] [01030056AA]                            REQ ZW_GET_SUC_NODE_ID  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX        ] ACK (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX        ] [0104015601AD]                          RES ZW_GET_SUC_NODE_ID  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34389193728]  [ZWAVE-TX        ] [01030002FE]                            REQ SERIAL_API_GET_INIT_DATA  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX        ] ACK (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX        ] [0125010209081D47265D8F01000000000000000000000000000000000000000000000000070070]RES SERIAL_API_GET_INIT_DATA  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34389193728]  [ZWAVE-TX        ] [01030005F9]                            REQ ZW_GET_CONTROLLER_CAPABILITIES  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX        ] ACK (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34435476992]  [ZWAVE-TX        ] ACK [ZWAVE-RX        ] [010401051CE3]                          RES ZW_GET_CONTROLLER_CAPABILITIES  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34389193728]  [ZWAVE-TX-NR     ] [0105004A850035]                        REQ ZW_ADD_NODE_TO_NETWORK  (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:20 -  DBG1|    ISY [T:34435476992]  [ZWAVE-RX        ] ACK (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:36 -  DBG1|    ISY [T:34389193728]  [D2D-EVENT       ] [            Time] 15:41:36 1(0) (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:41:46 -  DBG3|  MQTTc [T:34389175808] MQTTLogEvent level=16, desc=Client (null) sending PINGREQ (../src/System/UDXMQTTc.cpp@609:on_log())
2022-12-28 15:41:46 -  DBG3|  MQTTc [T:34389175808] MQTTLogEvent level=16, desc=Client (null) received PINGRESP (../src/System/UDXMQTTc.cpp@609:on_log())
2022-12-28 15:42:06 -  DBG1|    ISY [T:34389193728]  [D2D-EVENT       ] [            Time] 15:42:06 1(0) (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:42:36 -  DBG1|    ISY [T:34389193728]  [D2D-EVENT       ] [            Time] 15:42:36 1(0) (../../UDIncludes/shell/UDShell.h@155:_debug())
2022-12-28 15:42:46 -  DBG3|  MQTTc [T:34389175808] MQTTLogEvent level=16, desc=Client (null) sending PINGREQ (../src/System/UDXMQTTc.cpp@609:on_log())
2022-12-28 15:42:46 -  DBG3|  MQTTc [T:34389175808] MQTTLogEvent level=16, desc=Client (null) received PINGRESP (../src/System/UDXMQTTc.cpp@609:on_log())

 

Thanks

 

Javi Advanced

Javi

Posted
Posted

Hi @awysocki,

Can you or have you tried to include the device from the Admin Console?  It is very possible there is a bug in the app. If that does not work please open a ticket and include the log so it gets routed to the correct people.  Thanks

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awysocki Member

awysocki

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Posted (edited)

I tried that and still it won't add, tried excluding it like ZOOZ says and that didn't help.  

What finally fixed it was to cut power to the switch.  After that everything worked like a champ. You try so many things that the basics are what shoot you in the foot.

Its all working now.

 

Thanks

Edited by awysocki
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