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Unable to log into portal.

garybixler
in UD Mobile

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Posted

For awhile now UD mobile hasn't worked so I decided to reload the app and reboot the phone. The problem is that when I try to log into the portal I just get access denied please check username and password 403. I am using the same user (email) and password that I use to log into the portal from a browser. Any suggestions welcome. Thanks Gary

Solved by Javi

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  • Solution
45 minutes ago, garybixler said:

For awhile now UD mobile hasn't worked so I decided to reload the app and reboot the phone. The problem is that when I try to log into the portal I just get access denied please check username and password 403. I am using the same user (email) and password that I use to log into the portal from a browser. Any suggestions welcome. Thanks Gary

We have had few reports on Android of there being a space after the username or password.  It may be caused by auto fill. The next version of the app will trim whitespace from the username field.

  • Author
20 minutes ago, Javi said:

We have had few reports on Android of there being a space after the username or password.  It may be caused by auto fill. The next version of the app will trim whitespace from the username field.

Thanks, you were right. A space was added to  my email address. Thanks for the quick response.

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    Configure browser push notifications
    Chrome (Android)
    1. Tap the lock icon next to the address bar.
    2. Tap Permissions → Notifications.
    3. Adjust your preference.
    Chrome (Desktop)
    1. Click the padlock icon in the address bar.
    2. Select Site settings.
    3. Find Notifications and adjust your preference.