@Goose66 I upgraded and now it says disconnected. Clicking on log button in Node Server gets error Failed to get log file. The overal log has:

 

12/31/2022, 11:46:12 [pg3] info: [MyQ(4)] :: Starting Node Server - Version 3.1.20 12/31/2022, 11:46:12 [pg3] info: startNs:: MyQ updating database (enabled, timestarted) 12/31/2022, 11:46:13 [pg3] error: [MyQ(4)] :: STDERR: python3: can't open file '/var/polyglot/pg3/ns/0021b900f1fd_4/./myqns.py': [Errno 2] No such file or directory 12/31/2022, 11:46:13 [pg3] info: [MyQ(4)] :: Exit cause code: 2 - signal: null 12/31/2022, 11:46:13 [pg3] info: startNs:: MyQ starting polls 12/31/2022, 11:46:13 [pg3] info: Checking if ${Node Server.name} has expired 12/31/2022, 11:46:13 [pg3] info: Starting Node Server Info timer 0 12/31/2022, 11:46:24 [pg3] info: set to expire on 2023-05-22T14:01:11.000Z

12/31/2022, 11:46:36 [pg3] info: set to expire on 2023-05-22T14:01:11.000Z

What do we need to troubleshoot?

Same problem here.  I deleted the running MyQ on PG2 and installed trial on PG3 - after it wouldn't start and wouldn't re-install be cause it couldn't find a "license type" I purchased a license *missed out on the 3-month trial) and it didn't help - still won't start or re-install from purchases.  I need help trouble shooting too.  As hart2hart said I can't get a log from MyQ either.

Sorry it has an install issue. But… but… football! I have asked Bob to roll back the release.

The problem is that installing the upgrade is not deleting old files that have been moved to another location. Accordingly, when it starts up, it is loading an older file instead of the new file in its new location. I have rolled back the Node Server to 3.0.19. If you upgraded, you are going to have to delete and reinstall. Sorry about that folks!

Edited December 31, 20222 yr by Goose66

1 hour ago, Goose66 said:

Sorry it has an install issue. But… but… football! I have asked Bob to roll back the release.

Happy New Year!🎆 Enjoy the bowl games.  

3 hours ago, hart2hart said:

Happy New Year!🎆 Enjoy the bowl games.  

or for us Canadians (living in the US), the world Juniors Hockey!  go Canada!

Just released a version 3.1.21 that includes a script to remove the old files on install. Should fix all problems with upgrades. Again, sorry for the problem.

Just released a version 3.1.21 that includes a script to remove the old files on install. Should fix all problems with upgrades. Again, sorry for the problem.

Installed. Thanks and no worries. Hope bowl games were to your liking and win preference.