Jump to content

What is the correct sequence of steps to install the USB-ZWave+Matter?


Recommended Posts

What is the correct sequence of steps to install the USB-ZWave+Matter?

eisy IoX at 5.5.2 .  I’m not interested in a migration at this time.  I just want a fresh clean slate.  I have installed my USB-ZWaveMatter and clicking on (or mouseing over) the Z-Wave menu option displays “Z-wave dongle not responding.”  If I press “Migrate to ZMatter Z-wave” the eisy hangs in “System Busy.”  The USB-Matter has been plugged in for days, both IoX has been restarted and Reboot has been fired multiple times, but the Z-Wave menu option still displays “Z-wave dongle not responding.”  What are the proper steps, one by one, to install the USB-Zwave/Zigbee/Matter device and get it online, I.E.(example):

1.       Shutdown the esiy.

2.       Install the USB-ZWave+Matter.

3.       Power on the eisy.

4.       Wait a minute

5.       Open the admin console.

6.       Check Z-Wave Support

7.        Restart IoX.

8.       Choose the Z-Wave menu option

9.       …..

THIS ABOVE IS ONLY AN EXAMPLE, NOT A SOLUTION.

Could this be a bad USB: Z-Wave+ & Matter module?

Can I check this from the Unix shell somehow?

Link to comment

I'll be interested to see if there is an answer to this as I'm experiencing the same issue of “Z-wave dongle not responding.” However, in my case it worked fine the first time, then after powering down and restarting it gave the error message.

I've opened a support ticket but they marked it as 'Low priority' which suggests that I won't get a response anytime soon.

Edit: To add to this, I've also disabled the Z-Wave option, done a factory reset on the eisy|home, and re-enabled Z-Wave support with no change.

Edited by DavidV
Link to comment

In hopes of saving others bit of time, these are the steps I've taken so far:

  • Disabled Z-Wave support and re-enabled the Z-Wave Support (no change)
  • Done a factory reset on the Eisy Home and re-enabled the Z-Wave Support (no change)
  • Done a factory reset on the Eisy Home, moved the dongle to another USB port and re-enabled the Z-Wave Support (no change)

Also looks like my support ticket was closed with no explanation.

Link to comment
2 hours ago, DavidV said:

I'll be interested to see if there is an answer to this as I'm experiencing the same issue of “Z-wave dongle not responding.”

As suggested by @tazman, your next step would be to choose "migrate...." in the configuration tab.  I have the Polisy, not the EISY, but I had the same experience and "dongle not responding" message.  UD responded to my ticket with the same advice.  

Unfortunately, I understand that the migration process is still having growing pains so, if you plan to migrate in the future, my best guess is to hole off.  If your intention is to start with a fresh z-wave installation, I would go ahead a choose the migrate option>>>use zwave dongle without migration.

Unfortunately, I have not seen these instructions (regarding the migrate option) in the wiki, so I suspect this will be an ongoing issue.

Link to comment

@oberkcThanks for the guidance. I did try that route as well and, same as @GJ Software Products, it just drops into a loop. The only way I've been able to get out of that loop is a factory reset. So as the product says: ZMatter USB (beta)... but IMO it wasn't quite ready for customer beta testing. UDI may have rolled out a bit early. Good news is that I have my ISY994i and will continue to run that until the eisy|home and ZMatter is working.

  • Like 2
Link to comment

It appears the wise thing to do was to wait. I started in not know there was an issue with the zwave migration. As it's been said, my eisy is stuck in a busy loop and nothing seems to work because of this. Is there any work around so at least the Insteon part of my home will work?

Link to comment

Well to be fair it does literally say "BETA" on the product then you buy it. I'm going to wait for the next update before proceeding with Z-Wave at the office location. Too late for the home location but it will just have to wait for further testing on my side at home as soon as a box of Z-Wave Scene Controls arrives.

Side Note: Antenna Locations | There is a Z-Wave - ZigBeee/Matter install instruction for their discontinued ISY box that refer to one antenna having a yellow band for Z-Wave while the other has a red band for ZigBee/Matter. HOWEVER both of mine came with Yellow and Purple. Purple is now ZigBee/Matter on their new USB dongle.


Cheers,

TRI0N

Edited by TRI0N
Link to comment

Oh without a doubt on the Beta version. However I wish I had dove into the form to see what pitfalls I may experience prior to setting everything up. The update to 5.5.3 appears to have fixed things. I wanted to use it for a week or so and see how it's been. The only issue I've had is nodes missing on a ZEN16 module and it seems that some of the configuration parameters won't push to certain devices.

Link to comment
Guest
This topic is now closed to further replies.

×
×
  • Create New...