Error "Failed retieving product update information&quot

[mitch236]

I now see this when I log into my ISY admin.

 

Any clues?

[Sub-Routine]

Are you not connected to the internet?

 

I now see this when I log into my ISY admin.

 

Any clues?

[mitch236]

Yes, I am connected. In fact, I was in a remote location when I got the message. But I am at home now, and did not get the message when I opened the Admin console. BTW, I am using 2.7.12.

[Michel Kohanim]

Hi mitch236,

 

This happens when the Admin Console tries to contact our website to see if there are any updates available for your ISY and it fails.

 

The causes could be:

1. In corporate settings, there might be a firewall that stops communications with our server

2. No network connection

3. Our server could have been down

 

With kind regards,

Michel

[mitch236]

Thanks Michel. Most likely it was our firewall. We try to keep our exposure as small as possible.