dbwarner5 Posted January 17, 2023 Posted January 17, 2023 (edited) Had this problem before. Been doing regular updates. Am on 5.5.3. Came home today to find IoX not working. Could not access it, but through terminal it was running. Tried to restart through terminal. Nothing. Power cycled. All came up as expected. Was working on a different issue where many of my devices are showing in the Event Viewer "Link for responder xx xx xx x not found, where I was systematically going through each device and restoring them when the AC lost its connection. Upon restarting the AC, I get stuck on "starting subscriptions". UD Mobile is did the same. The Portal Web Access still allowed me to control lights. Tried to restart AC and this time, IoX cant be found. Will need to power cycle the Polisy again. Any help / ideas? Thanks. Edited January 17, 2023 by dbwarner5
dbwarner5 Posted January 18, 2023 Author Posted January 18, 2023 ~shut down again on me since my last post.. no automations are running, however a pushover notification came through. AC cant find ISY, UDMobile stuck on starting subscriptions, and this time, the Portal says ISY is not online. Here is my error log from earlier. It was working sometime before 11am, and when I got home at 230 it was no longer working. I will reboot it and get access to the error log again. thanks. will probably open ticket tomorrow if nothing obvious pops out to anyone here. ISY Error Log.v5.5.3__Tue 2023.01.17 02.57.33 PM.txt
dbwarner5 Posted January 18, 2023 Author Posted January 18, 2023 Interesting that as I unplug it, to reboot it, it is quite warm.
dbwarner5 Posted January 18, 2023 Author Posted January 18, 2023 Just rebooted. Still have starting subscriptions on AC, Web portal allows access but error logs are not that helpful from there. Expect it to crash again soon. Will open a ticket in the morning.
dbwarner5 Posted January 21, 2023 Author Posted January 21, 2023 Found what appears a CAI network device was bombarding the IoX and not allowing it to run properly. Working on verifying this is the cause.
btreinders Posted May 10, 2023 Posted May 10, 2023 I have this happen about once a month or so and for me the only thing that fixes it is to reboot the home assistant pi I have integrated with the ISY integration for HA. Has anyone else seen this issue? If so, how do you handle it? Thank you!
MrBill Posted May 11, 2023 Posted May 11, 2023 On 5/10/2023 at 10:27 AM, btreinders said: I have this happen about once a month or so and for me the only thing that fixes it is to reboot the home assistant pi I have integrated with the ISY integration for HA. Has anyone else seen this issue? If so, how do you handle it? Thank you! Your issue doesn't sound like the issue above, at least to me. My ISY has been running about 45 days since reboot... HA machine almost never gets rebooted. HA core gets restarted at updates or if i make ISY changes that need to get picked up by HA. I don't think I've ever restarted HA to stop an ISY problem. Perhaps you could tell us more about the symptoms that lead to your HA complete reboot once a month? Does the ISY/IoX error log give any clues?
btreinders Posted May 14, 2023 Posted May 14, 2023 I have not had a chance to look at the logs. The only symptom I have is that communication between HA and the Polisy just stops and I have to reboot to fix it. I will look at the logs the next time it happens. Thank you.
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