HELP! New eisy seems to have failed firmware update

[Greg P.]

Hi,

Looking for some help... I set up my new eisy and ran UD Mobile to configure it. That part went fine up front. I then came to the point where a firmware update was needed and I told it to do the update. After about 20 minutes or so, the UD Mobile app just crashed, so I relaunched it.

Now, UD Mobile cannot connect to it via UD Portal. I tried entering the local connection info (and enabled access to the local network, etc. on my iPhone) as http://10.0.5.10 with port of 8080 and user/pass of admin/admin and it says it cannot connect to the server.

I ran a port scan on the device and only port 22 is open.

I was able to ssh into it with no problem and in the log files, it still seems to think it needs to update the firmware, along with a TON of other packages.

I've tried to reboot from command line (sudo reboot), tried resetting network with 4 button presses, and tried rebooting both by pulling the power cord and by pressing the button 5 times and none of this seems to be working.

Is there some way to re-install the firmware from the ssh command line and/or factory reset this back to out-of-box condition so I can try again?

Thanks in advance,

Greg

[Greg P.]

Just now, Greg P. said:

Hi,

Looking for some help... I set up my new eisy and ran UD Mobile to configure it. That part went fine up front. I then came to the point where a firmware update was needed and I told it to do the update. After about 20 minutes or so, the UD Mobile app just crashed, so I relaunched it.

Now, UD Mobile cannot connect to it via UD Portal. I tried entering the local connection info (and enabled access to the local network, etc. on my iPhone) as http://10.0.5.10 with port of 8080 and user/pass of admin/admin and it says it cannot connect to the server.

I ran a port scan on the device and only port 22 is open.

I was able to ssh into it with no problem and in the log files, it still seems to think it needs to update the firmware, along with a TON of other packages.

I've tried to reboot from command line (sudo reboot), tried resetting network with 4 button presses, and tried rebooting both by pulling the power cord and by pressing the button 5 times and none of this seems to be working.

Is there some way to re-install the firmware from the ssh command line and/or factory reset this back to out-of-box condition so I can try again?

Thanks in advance,

Greg

PS: I pointed a browser at http://10.0.5.10:8080, http://10.0.5.10:8080/desc, and http://10.0.5.10:8080/rest/time and in all cases, I get that server unexpectedly dropped the connection.

Also, IoX launcher cannot find it even if I enter it manually.

[Greg P.]

I got this figured out. I manually updated and upgrade the packages from the command line and it's all working now.