j.rieff Posted March 15, 2023 Share Posted March 15, 2023 Every time I log onto the Admin Console, I receive a message telling me there are updates available and I need to select the UPGRADE PACKAGEs button under the Configuration tab. I have performed this task several times. Am I missing something or are there that frequent of updates that need to be applied? I know there are other buttons, such as REBOOT, UPDATE FIRMWARE, .... Should I be selecting a different button? Link to comment
Solution asbril Posted March 15, 2023 Solution Share Posted March 15, 2023 (edited) I believe that it is a known issue that likely will be resolved in a future update. I would not worry too much about it. When there are sgnificant updates there is always mention in this forum. Edited March 15, 2023 by asbril 1 Link to comment
TRI0N Posted March 15, 2023 Share Posted March 15, 2023 (edited) 1 hour ago, j.rieff said: Every time I log onto the Admin Console, I receive a message telling me there are updates available and I need to select the UPGRADE PACKAGEs button under the Configuration tab. I have performed this task several times. Am I missing something or are there that frequent of updates that need to be applied? I know there are other buttons, such as REBOOT, UPDATE FIRMWARE, .... Should I be selecting a different button? Try a hard boot. Power off the eisy, unplug it, wait 30 seconds, plug it back in. My notifications stopped once I did that after 5.5.9 update. Also make sure you clear your Java Cache too before going back into UDAC. It's located in System Setting or just press Windows Key + S then type Java for "Configure Java". TRI0N Edited March 15, 2023 by TRI0N Link to comment
j.rieff Posted March 16, 2023 Author Share Posted March 16, 2023 @TRI0NThanks. Gives me something to do tomorrow All of that makes sense. Amazing how a reset technique from the old Cable TV industry is still the main stay even today. Link to comment
j.rieff Posted March 16, 2023 Author Share Posted March 16, 2023 @TRI0NI have a real dumb question. Updating the Firmware. Is this now labeled UPGRADE BIOS under the Configuration Tab? Could not find any reference to firmware updates in the Wiki. Must not be looking in right place. Link to comment
DennisC Posted March 16, 2023 Share Posted March 16, 2023 22 minutes ago, j.rieff said: Updating the Firmware. Is this now labeled UPGRADE BIOS under the Configuration Tab? Could not find any reference to firmware updates in the Wiki. Must not be looking in right place. No it is not. The process is the same for Polisy/eisy. Upgrading firmware is covered at the bottom of the wiki user guide page for eisy here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide Upgrade Process - As of July 2022 Please see this important update (July 2022) Unless explicitly requested by Universal Devices, the SSH method of updating the eisy should be avoided. Due to recent updates to the underlying operating system, unexpected consequences are being experienced when users force a full package upgrade and update using SSH. You can simply click on the power button once and eisy will automatically try to upgrade itself. You don't have to reboot. Or, if you wish to use the Admin Console: e IoX Launcher to open the ISY Finder window. Once logged in navigate to: Configuration tab System Then click: “Upgrade Packages” This updating/upgrading process through Admin Console has been developed to handle downloading the proper packages from Universal Devices servers to update UD specific libraries and dependencies needed to keep the eisy operating efficiently and as designed. And it's covered in this post: Once logged in navigate to: Configuration System Then click: "Upgrade Packages" 1 Link to comment
j.rieff Posted March 16, 2023 Author Share Posted March 16, 2023 @dennisC I tried the UPGRADE PACKAGES button, but nothing appears to change. Maybe I am not seeing any change since I have not cleared the Cache. I will look at your other references then clear the cache. Maybe that is the key. Link to comment
DennisC Posted March 16, 2023 Share Posted March 16, 2023 2 minutes ago, j.rieff said: @dennisC I tried the UPGRADE PACKAGES button, but nothing appears to change. Maybe I am not seeing any change since I have not cleared the Cache. I will look at your other references then clear the cache. Maybe that is the key. What device are you using: Polisy or eisy? What is your firmware and UI version from Help - About? The latest firmware is version 5.5.9. You will not see something changing if that is the version you are on. There is a current bug that falsely displays "upgrade available" message when no new upgrade is available. It is not effecting everyone, only some. UD has identified the root cause and has fixed the bug. The fix will be in the next firmware release. Typically, when new firmware is release, UD makes a post on the board in way of announcing the upgrade. Link to comment
j.rieff Posted March 16, 2023 Author Share Posted March 16, 2023 @DennisCMy device is a new eisy. It replaced an ISY that bought the farm about a month ago. The firmware version is 5.5.7. At least that is what it says when I bring up the ISY Portal or when I click on ABOUT in the Admin Console. Link to comment
DennisC Posted March 16, 2023 Share Posted March 16, 2023 10 minutes ago, j.rieff said: @DennisCMy device is a new eisy. It replaced an ISY that bought the farm about a month ago. The firmware version is 5.5.7. At least that is what it says when I bring up the ISY Portal or when I click on ABOUT in the Admin Console. Then we need to get you updated to v5.5.9. Let's try to use the multi function button for the upgrade process. But first, can you ssh into eisy? If so, ssh in (login is admin/admin) and at the prompt type: sudo tail -f /var/udx/logs/log This will open a log in the window so that upgrade progress can be monitored. Next go to eisy and press the multi function button one time. This should start the upgrade process, which you should be able to monitor by watching the log. If all goes well, once the upgrade is finished, you will need to reboot, either from the admin console or from five presses of the multi function button. You will need to allow sometime for the upgrade, but when the log stops you should be ready for the reboot. Likewise, you will need to wait for eisy to completely load (up to 15 - 20 minutes), then you should clear your Java cache (check all 3 boxes to delete files & applets) and download a new start.jnlp from this link: https://isy.universal-devices.com/start.jnlp When you run start.jnlp, it should load a new Launcher on your desktop. 1 Link to comment
j.rieff Posted March 16, 2023 Author Share Posted March 16, 2023 @DennisCThanks for all your help. Update was successful. I am assuming the Multi-Function Button push will be the way to update firmware. I looked throughout the EISY Forum and could not find an official release notice for Version 5.5.9. Is there an official location for these types of announcements? Will I need to download a new version of start.jnlp every time there is an update or can I use the file I downloaded from this effort? I just need to remember to Remove Java Cache and applications after the update and reboot. Thanks again. Now, onto understanding and playing with PG3. Link to comment
DennisC Posted March 16, 2023 Share Posted March 16, 2023 (edited) 10 minutes ago, j.rieff said: @DennisCThanks for all your help. Update was successful. I am assuming the Multi-Function Button push will be the way to update firmware. No, the first choice for updating should be the button in the admin console. Edited March 16, 2023 by DennisC Link to comment
Techman Posted March 16, 2023 Share Posted March 16, 2023 @j.rieff Here's the link to release announcements. Current Release Announcements - Universal Devices Forum (universal-devices.com) After an update you'll now get a popup window asking you to clear your Java cache Link to comment
DennisC Posted March 16, 2023 Share Posted March 16, 2023 11 minutes ago, j.rieff said: @DennisCThanks for all your help. Update was successful. I am assuming the Multi-Function Button push will be the way to update firmware. I looked throughout the EISY Forum and could not find an official release notice for Version 5.5.9. Is there an official location for these types of announcements? Yes, you can follow the topic here: https://forum.universal-devices.com/forum/339-current-release-announcements/ 12 minutes ago, j.rieff said: @DennisCWill I need to download a new version of start.jnlp every time there is an update or can I use the file I downloaded from this effort? I just need to remember to Remove Java Cache and applications after the update and reboot. Best practices says yes, however, if I am in a hurry, I will try opening the admin console. It will let you know if there is a mis match between firmware and UI. Link to comment
j.rieff Posted March 16, 2023 Author Share Posted March 16, 2023 Thanks @TechmanThat will helps lots. Then as @DennisCreminded me use the UPDATE PACKAGES button in the Admin Console to execute those updates. Button push is the backup approach. BTW - I always perform a backup whenever there is a firmware update. Thanks Link to comment
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