Doug VK Posted March 17, 2023 Posted March 17, 2023 Hello all, I have had the ISY994 for some time. It has worked well in the background for years. The original computer used to set it up has failed. I have a new Windows 11 laptop, and I can log into the ISY portal, and open the login page (ISY Finder, and Administrative logon) The credentials should be correct. When I go to logon, I get nothing. It only clears the logon data and goes back to the main page. Please advise if there is anything I should do to get logged on. I did a backup of the ISY many years ago and have found the backup file. Thanks, Doug
DennisC Posted March 17, 2023 Posted March 17, 2023 47 minutes ago, Doug VK said: Hello all, I have had the ISY994 for some time. It has worked well in the background for years. The original computer used to set it up has failed. I have a new Windows 11 laptop, and I can log into the ISY portal, and open the login page (ISY Finder, and Administrative logon) The credentials should be correct. When I go to logon, I get nothing. It only clears the logon data and goes back to the main page. Please advise if there is anything I should do to get logged on. I did a backup of the ISY many years ago and have found the backup file. Thanks, Doug If you are accessing your ISY locally, you should be using the Launcher. You can get it by downloading start.jnlp from the link below. Click on start.jnlp and it will place the Launcher on your desktop. start.jnlp https://isy.universal-devices.com/start.jnlp Instructions: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop If you are still having a problem after that, try the troubleshooting steps below: Admin Console Closes Automatically This is usually related to firewall software on your computer and especially with AVAST or AVG (including MAC). Two solutions: Use https (instead of http) to connect to your ISY Configure Your Firewall Software Admin Console Minimized/Invisible and Cannot be Restored This is usually related Admin Console state files not being updated properly and especially in case of multi monitors. All you need to do is to find the following files in Java temp directory (on Windows: c:\Users\[Username]\AppData\Local\Temp) and delete them. Or, you can simply search the computer for udi_*.state or ud_*.state file patterns: ud_finder.state udi_finder.state udi_frame.state udi_launcher.state udi_pgm.state udi_tree.state Be aware that the ISY is at end of life and will have no new development. Shortly, free support for it will end. The latest device is eisy and you may want to read up about it from UD's store page. You might want to consider an upgrade. When you get in to your ISY, I would suggest you take a fresh backup. So, not sure what firmware version you are on, but there has been a lot of development going on. You might want to read up.
MrBill Posted March 17, 2023 Posted March 17, 2023 Before you can install the launcher tho, let's make sure you have to correct version of Java installed. Many people think they need to search google or oracle.com for the "latest version of java" which is wrong because like tomatoes in ketchup there are at least 57 varieties of java. Download and install Java 8 from https://www.java.com (if you've already installed a different Java go uninstall it first). Java 8 is the supported Java for UD's admin console. Other varieties of Java may work but probably not "out of the box", meaning you have to know how to configure it to work the way Java 8 works as soon as it's installed. With Java a bigger number is not better, its a different variety... you need Java 8.
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