lalang Posted March 25, 2023 Posted March 25, 2023 I’m trying to migrate from my 994i to the EISY. I have the EISY added to my portal, but when I go to migrate it say it’s pending approval in Administrative Console. If I go in to portals in the administrative console the EISY doesn’t so up under portals. How do I grt the EISY approved so I can migrate from the 994i?
MrBill Posted March 25, 2023 Posted March 25, 2023 13 minutes ago, lalang said: I’m trying to migrate from my 994i to the EISY. I have the EISY added to my portal, but when I go to migrate it say it’s pending approval in Administrative Console. If I go in to portals in the administrative console the EISY doesn’t so up under portals. How do I grt the EISY approved so I can migrate from the 994i? Have you restarted the admin console? If not that should be first thing to try. Also double check the UUID that you entered into the portal. If that fails you might try restarting eisy.
lalang Posted March 25, 2023 Author Posted March 25, 2023 I’ve reboot both devices and restarted the administrator console. I did find the EISY in the ISY Finder and when I click on it it goes to a new administrator console but it won’t let me change the login information or basically won’t let me do anything. What step am I missing?
DennisC Posted March 25, 2023 Posted March 25, 2023 Are you on the latest v5.5.9 firmware? If not, click on update packages. If you are, try a gracefull shutdown of eisy by pressing the multifunction button 6 times. After it completely shutsdown, remove power for several minutes and then restart eisy. Then start the admin console (make sure your firmware & UI match, if not clear Java cache and run a new start.jnlp), go to Configuration - Portals Tab and see if the approval request is waiting for your approval. One other thought, double check that the uuid that is shown for your eisy in the portal matches what is shown in the UD Launcher.
MrBill Posted March 25, 2023 Posted March 25, 2023 27 minutes ago, lalang said: but it won’t let me change the login information or basically won’t let me do anything. have you used admin/admin to login? those are the default credentials, once they are accpet you can change them under File > Set UserId and Password. Note: only Admin can be changed, user 1 - 9 have never actually been enabled even tho they show in that menu.
lalang Posted March 25, 2023 Author Posted March 25, 2023 I found out I had to use the app not the web based Administrative Console. Now the EISY is on my app, but I can’t import/sync the devices/programs/ scenes that are on the old 994i. How do I move everything over? I did a backup put it won’t restore onto the EISY.
DennisC Posted March 25, 2023 Posted March 25, 2023 27 minutes ago, lalang said: I found out I had to use the app not the web based Administrative Console. Now the EISY is on my app, but I can’t import/sync the devices/programs/ scenes that are on the old 994i. How do I move everything over? I did a backup put it won’t restore onto the EISY. You need completely follow the directions here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration 2
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