lilyoyo1 Posted April 1, 2023 Posted April 1, 2023 41 minutes ago, Dishboy007 said: Anyone know why it is disconnected? Thats a very open question. It could be many different reasons. Give some insights to anything that may have changed or happened in the last 24 hours such as recent firmware updates, lost power, etc.
Dishboy007 Posted April 1, 2023 Author Posted April 1, 2023 I updated to 5.5.9. It showed disconnected after the update.
Techman Posted April 1, 2023 Posted April 1, 2023 (edited) Check to make sure your password is entered in PG3 under system You can also try removing power from the EISY, this worked for me. Edited April 1, 2023 by Techman
Dishboy007 Posted April 1, 2023 Author Posted April 1, 2023 Re-entered the password and tried the power. No luck.
Solution bpwwer Posted April 2, 2023 Solution Posted April 2, 2023 Disconnected means it was unable to connect to the local (or configured) IoX. There are only a few different reasons it wouldn't be able to connect and viewing the log should reveal which. 1) the ISY software isn't running. In this case you also would not be able to start the admin console. The log would show a connection refused error. 2) The IP address is configured wrong. By default it's using the local address 127.0.0.1:8080 which is the local IoX. If you didn't change the configuration, then this should be correct. Again, you'll get a connection refused if it trying to connect at the wrong address. 3) The credentials are wrong. It starts with the default of admin/admin, but is supposed to update them if you log into PG3x with something different. The log will show 401 (authentication) errors in this case. You can update the credentials manually in PG3x via the ISYs -> Edit current ISY menu.
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