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New Insteon 8-button keypad not recognized by UD admin console

RGardner01
in ISY994

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Posted

Older dimmer keypad quit working. I installed new Insteon 2334-222 revision 8.2. Tried to install in admin console. Stated could not recognize because of Insteon engine.

Updated ISY994i from 4.9.0 to 5.3.4 and updated UI to 5.3.4.

Admin console still cannot install.

4 hours ago, RGardner01 said:

Older dimmer keypad quit working. I installed new Insteon 2334-222 revision 8.2. Tried to install in admin console. Stated could not recognize because of Insteon engine.

Updated ISY994i from 4.9.0 to 5.3.4 and updated UI to 5.3.4.

Admin console still cannot install.

Does your firmware and UI match? How are you attempting to add step by step? Are you getting any messages?

@RGardner01 also, are you using windows or mac?  it makes a difference...

give us details of exactly where it's not working for you.  You're telling us that you updated UI to 5.3.4. but that you can't install the admin console? the first makes you sound like you got into the admin console after upgrade, the second make it sound like you can't.   Which makes us wonder if you cleared the java cache including "installed applications and applets"?

 

Also.. make sure you enter the address exactly as shown.. I have errored this myself more than I would publicly admit 😀

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