iox launcher can't access admin console

[BCreekDave]

Yet another one of these.  Just doing a search seems to be many of these problems.

 

I can open the iox launcher and it finds my ISY994, but I used to right click and the option to open the admin console will appear.  Now nothing.  Running 4.9.0 firmware.

 

what I have done:

Update Java to latest version. No success

cleared java cache: no success

deleted all the .state files from the local user account.  no success

restarted (several times) the ISY994: no success

Verified that I could connect to the 994 via a web browser pointed at the IP.  Could open the admin console but I hate this interface.

Loaded Java on a spare laptop and ran the start.jnlp to open the IOX Finder.  It again found the 994 on a search, but same behavior.

Manually added an ip to the IOX finder (on both machines) and same results.

 

Running out of ideas here.  It worked fine as of about 3 or 4 days ago.  No new updates to the computer, although with Windows who can tell for sure.

Based on the issue is happening from two computers, it would seem the problem is with the 994.  The last time I was in the 994, I did a system backup and it completed successfully.  Could it have corrupted something somehow?  Everything else, all the programs and scenes etc are operating normally.  No error light on the 994.  Seems to reboot quickly without issue.

 

[Geddy]

8 minutes ago, BCreekDave said:

Running 4.9.0 firmware

As with others having this problem I think the best bet is to open a support ticket with UDI.

https://www.universal-devices.com/my-tickets/

It seems that there might be issues with users still running ISY994 on 4.x firmware. At least most of the issues reported recently seem to all be 4.x related.

[MrBill]

13 minutes ago, Geddy said:

As with others having this problem I think the best bet is to open a support ticket with UDI.

https://www.universal-devices.com/my-tickets/

It seems that there might be issues with users still running ISY994 on 4.x firmware. At least most of the issues reported recently seem to all be 4.x related.

@BCreekDave To clarify look a few posts up in this thread, it's looks like V4 firmware has certificate issues.  Everyone with this problem need to open a ticket. UD will need to address this, it can't be fixed on the user side.

[BCreekDave]

Ticket opened.  Thanks for the replies.  I'll post back with the solution.

[BCreekDave]

Michel worked on the Java server certs and all is better now.