UD Mobile Sync Problem

[CNelson03]

I'm working on building out a UDM-based interface on the iPhone and yesterday when I sync'ed UD Mobile (Settings>Systems>My Home), it downloaded many of the new Network Resources commands from eisy.  At the end it said there were eight bad codes and did I want to remove these, so I said 'yes' (after the option to backup).   At the end of the sync there was a screen similar to this:

I selected 'Finish' and everything seemed to work fine except for the Sherwood receiver IR commands that are in the iTach-IR Node Server.  One of the messages above mentions 'sherwd-NAME' so I'm guessing the errors are related to the iTach-IR NS.  When I looked at the Admin Console, the entry for the Sherwood receiver was missing under the iTach-IR node.

It was a bit late, so I left it and when I tried syncing again today, I received a similar message (the image shown above) but in looking at the iTach-IR Node in Admin Console, the node for the Sherwood was back again and the Sherwood commands are now working on the UD Mobile app.

I noted the error message has a slightly different name than Admin Console  ("rwood-receiver" vs "sherwd-NAME") but the Node Server node was created a couple times when I was trying to get it to work initially.  So I'm not sure if that's part of the problem, but wondering why I'm getting the errors and the inconsistent operation.  It was working fine before and I didn't change anything related to the Node Server (all the new adds were Network Resources.).

@Javi Any ideas?

[CNelson03]

UPDATE: I went into Polygon and found "sherwd" in a previous test node server "iTach-IR(4)".  I deleted the "sherwd" line/node and nothing changed (message-wise) but when I deleted the whole "iTach-IR(4)" node and then synced, I received the message that I received yesterday about the values to be removed.

So I assume the "iTach-IR(4)" node deletion triggered the 99 missing values this time (not sure what did yesterday) and the "sherwd-NAME" in iTach-IR(4) was part of the problem.  After backup, I selected the "Remove Unused Values" and synced.

There was still a sync error: "1. could not match ND paramName error" but there was another old/test Node Server in Polygon, "iTach-IR(3)", and after deleting that and syncing a couple times, all the errors had cleared.  So it appears those messages are 'normal' if there are unused things, or something has been deleted and changed.  Good housekeeping rewarded (hopefully).

[Javi]

Hi @CNelson03,

Glad all is working. 

The Error messages for the iTach node Server was likely due to improperly formatted IR command.  The database removal message is due to nodes/commands no longer existing.  Most of the time this is safe but if you had a favorite with one of the deleted nodes the app will also remove the favorite due to database constraints.  So if favorites are removed you could import the backup and point the favorite to the new node if needed.

[CNelson03]

Good to know on the Favorites, especially if I happen to notice a previous Favorite button missing.  For the Sherwood receiver that I'm creating favorites, I have noticed that some (like Power On/Off) are working, while others (like Volume control/mute) are not.   I figured this may have been because the "Sherwood" codes I downloaded from the GC Control Tower, were not for the same unit that I had (usually the vendor codes are common across a line, but I suppose not always).   Maybe there was a bad code in there?  I'll have to do more research as I do have the codes for my Sherwood recorded from a previous iLearn session that I did for my iRule controls.  Thanks!

[Javi]

On 4/17/2023 at 7:12 PM, CNelson03 said:

I have noticed that some (like Power On/Off) are working, while others (like Volume control/mute) are not.   I figured this may have been because the "Sherwood" codes I downloaded from the GC Control Tower, were not for the same unit that I had (usually the vendor codes are common across a line, but I suppose not always).   Maybe there was a bad code in there?  I'll have to do more research as I do have the codes for my Sherwood recorded from a previous iLearn session that I did for my iRule controls.  Thanks!

If not already tried, the alternate code in the Node Server may work. Sometimes GC includes 2 codes for the same command.