Cannot find Eisy in the IoX Picker to load the console

[rodbinaz]

Hello,

I am new to the Eisy and am having issues getting to the console.   I was able to successfully get the Eisy installed on my network and have the iOS app working.  I was able to get the PLM working and can control Insteon products.

I am now trying to get to the console from my Win11 desktop.  I know the IP address of the Eisy, I also can Ping it and see it in the ARP table.  But even when I put in the IP address, it still will not find the Eisy.  Any help would be appreciated

[DennisC]

6 minutes ago, rodbinaz said:

Hello,

I am new to the Eisy and am having issues getting to the console.   I was able to successfully get the Eisy installed on my network and have the iOS app working.  I was able to get the PLM working and can control Insteon products.

I am now trying to get to the console from my Win11 desktop.  I know the IP address of the Eisy, I also can Ping it and see it in the ARP table.  But even when I put in the IP address, it still will not find the Eisy.  Any help would be appreciated

Are you using the IoX Launcher?

Clear you Java cache being sure to check all 3 boxes to delete. Then download start.jnlp from here: https://isy.universal-devices.com/start.jnlp

Click on the downloaded file to run it. The IoX Launcher should be added to your desktop. The IoX Launcher should automatically find your eisy, if it doesn't, click add and enter: 

• https://eisy.local:8443/desc

If that doesn't work, check your router for the eisy IP address and click add in the Launcher and enter:

• https://xxx.xxx.x.xxx:8443/desc

Replace the x's with your eisy IP address.

If you are still having a problem try the troubleshooting steps here:

https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Can't_Find_eisy

[rodbinaz]

Thank you!  It still did not find it but adding https://eisy.local:8443/desc fixed the issue.

-Rod

[DennisC]

17 minutes ago, rodbinaz said:

Thank you!  It still did not find it but adding https://eisy.local:8443/desc fixed the issue.

-Rod

Glad you are up and running.