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Admin Console Won't Open

smarthome_newbie
in IoX Support

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I have the IoX launcher on my Mac desktop. The IoX Finder opens when I click on it, but when I click on the UUID, it won't open to the prompt where I enter my ID and password. I just updated to the latest version of Java but that didn't help. Any idea what's going on? Thanks.

Do you get a dialog showing "Admin Console (Lan)" and "Admin Console (Cloud)" when clicking the UUID?

@smarthome_newbie If it gives you the options @Javi mentions above, but then there's no other window that pops up you might need to try this:

https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored

I get that the directions are Windows based, but perhaps macOS also stores *.state files somewhere. Use finder to locate any ud*.state files. 

  • delete all ud*.state files
  • clear java cache
  • run start.jnlp again

 

  • Author

It's working! I cleared cache and ran start.jnlp again. Thanks!

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