migrating from isy994 to polyisy didn't get past first step IoX not running missing python modules

[brockp]

I started my process of migrating off my ISY994i/zw pro today.  I have the following devices:

 

isy994 w/ZWave 6.82.01  v5.3.4   (I had upgraded the zwave module as required long ago)
Serial PLM (Just found RJ45-> DB9 cable
polisy, the origonal pre-order version.  It was upgrading using the SSH method that did start pg3 and polisy
zwave/Matter module for polisy (not yet installed)

I want to complete the migration so my understanding is:

* backup everything
* install Zwave Matter module
* move PLM to Polisy
* follow instructions on wiki.

So I setout to do that and to start ofcourse I try to update my Poilsy using the UI, but I noticed also in the IoX launcher that Polisy is missing.

I also noticed that my two node servers are not running,
Logs say things like:

no module named polyinterface

I also notice that my UI says:
 

Version 2.2.13 Status: Connected
Frontend Version: 2.2.9-5
ISY Version: 5.3.4
Uptime: 24 Minute(s) 55 Second(s)
(c) 2023 UDI
Running on Polisy
Documentation

Clicking on polisy settings never loads anything. I find this odd and ssh in and I see both PG3 and PG2 running:

I reboot and now pg3 wont' start at all:

ps aux | grep polyglot
polyglot  846   0.0  0.1  12832   2304  -  Is   18:18    0:00.00 daemon: /usr/local/bin/polyglot-v2-freebsd-x64[847] (daemon)
polyglot  847   0.0  2.7 346212 112876  -  S    18:18    0:12.94 /usr/local/bin/polyglot-v2-freebsd-x64 -w /var/polyglot (polyglot-v2-freebsd)
polyglot 1371   0.0  0.1  12832   2312  -  Ss   18:18    0:00.08 daemon: /usr/local/bin/node[5458] (daemon)
root     5492   0.0  0.1  12824   2436  0  S+   18:44    0:00.01 grep polyglot

Looking in pg3 logs in /var/polyglot/pg3/log/

6/10/2023, 18:45:22 [pg3] error: Getting IoP UUID failed: Error: connect ECONNREFUSED 127.0.0.1:8080
6/10/2023, 18:45:22 [pg3] error: Is the IoX service enabled?  The IoX service must be enabaled for PG3 to start.
6/10/2023, 18:45:22 [pg3] info: PG3 shutdown complete with code: 0

So what's hosed?  I assume IoX is the new service name for polyisy?  What did I do that hosed my setup so bad?

I cant start with my migration because nothing is running that is needed and how did I get both pg versions installed at once?

 

Lukly I had only 2 node servers weather and solaredge, and my ISY is fine and I have current backups. Factory reset press and hold the button didn't appear to actually do anything, LED's never changed as in the documentation but I'm happy to just re-image my polisy and start fresh then import my backups and re-create the nodeserveres.

[DennisC]

Let's start from the beginning, since some of the procedure you spelled out doesn't agree with instructions. You will want to follow the directions below exactly as written.

https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migration

Since you are already having issues, I suggest powering down, removing power, than restarting both units.

Looks like your ISY994 firmware is current, so make a complete backup. Your Polisy needs to be updated, so go to Configuration tab and select upgrade. Note, this is the current way to upgrade now.

If you have trouble upgrading Polisy and since you indicated you have a very early unit, you might require UD assistance for the Polisy upgrade, but try the process first.

If Polisy upgrades, complete a backup and then follow the instructions I posted the link for. You will need to follow the migration instructions, not just moving things over and expecting everything to work.

If you run in to trouble, post exactly what you did, any errors, and your exact issue.

[brockp]

Sorry if wasn't clear, I didn't get to the migration at all becaues the polisy is so borked.

Polyisy isn't running at all anymore thus the errors about IoX (assuming that's the new name for the ISY software on IOX or Polisy).  So I can't open the launcher for the version running on the polyisy if I wanted to to update it. 

 

I figured might have to reach out to UD as the current Polisy page says to update to open a ticket or RMA the device. I wanted to avoid that if possible, I have 2 days only to do this without causing disruption to anyone else in my home.

 

I'll open the ticket.