vue not starting

[Kevin]

I had to reinstall FreeBSD on my polisy and the I updated to pg3x and now I cant get the node to connect.

IOX v 5.6.4

pg3x v 3.2.3

all my other NS installed 

and I have DEV Packages installed

2023-09-06 09:05:03,501 MainThread udi_interface INFO polylogger:set_basic_config: set_basic_config: enable=True level=30

2023-09-06 09:05:05,913 MainThread udi_interface INFO __init__:<module>: UDI Python Interface for Polyglot version 3 3.1.0 Starting...

2023-09-06 09:05:05,922 MainThread udi_interface ERROR udi_interface:write: Traceback (most recent call last):

2023-09-06 09:05:05,922 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/000db95edfb4_6/vue.py", line 10, in <module>

2023-09-06 09:05:05,924 MainThread udi_interface ERROR udi_interface:write: import pyemvue

2023-09-06 09:05:05,925 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/000db95edfb4_6/pyemvue/__init__.py", line 2, in <module>

2023-09-06 09:05:05,927 MainThread udi_interface ERROR udi_interface:write: from pyemvue.pyemvue import PyEmVue

2023-09-06 09:05:05,928 MainThread udi_interface ERROR udi_interface:write: File "/var/polyglot/pg3/ns/000db95edfb4_6/pyemvue/pyemvue.py", line 8, in <module>

2023-09-06 09:05:05,929 MainThread udi_interface ERROR udi_interface:write: import boto3

2023-09-06 09:05:05,931 MainThread udi_interface ERROR udi_interface:write: ModuleNotFoundError

2023-09-06 09:05:05,932 MainThread udi_interface ERROR udi_interface:write: :

2023-09-06 09:05:05,933 MainThread udi_interface ERROR udi_interface:write: No module named 'boto3'

2023-09-06 09:05:07,443 MainThread udi_interface INFO polylogger:set_basic_config: set_basic_config: enable=True level=30

 

[bpwwer]

Try this:

From the Admin Console Configuration tab, press the "Install Dev. Packages" button.  

Give it a minute or two to install

Re-install the Vue node server

[Kevin]

I uninstalled VUE and then ran the install Dev Pakage and the installed VUE and set the config. It did not work I get the same errors I have FreeBSD 13.1

I did an upgrade from the admin screen and a restore from backup before i did the upgrade dev package. I don't know the version number before I crashed the system but it was pg3x

Edited September 6, 2023 by Kevin

[bpwwer]

As background, some of the Python packages that are required to use the Emporia Vue library aren't available pre-compiled for FreeBSD.

So, when installing the node server, those Python packages have to be built from source.  If they fail to build, then you get the error that the module can't be found when trying to run the node server.

By default, the Polisy doesn't have the tools installed to compile these packages from source. The Install Dev. Packages should install the tools needed.

I just re-installed the node server and it installed correctly and runs without error.

The install process does keep a log of what happens while installing the Python modules.  It's in the node server's directory. In your case /var/polyglot/pg3/ns/000db95edfb4_6/install.log.  From the command line you can do

sudo more /var/polyglot/pg3/ns/000db95edfb4_6/install.log 

to look through the log.   Failures that show up there are going to be OS related, not node server related.

[Kevin]

I have know idea what went wrong or where but I do have and error at the end. Any Idea on how I can fix it. I could go back and reload the ssd with the image file but I am not sure what I did wrong. So I most likely end up hours later with the same thing.

[bpwwer]

I don't know why it's failing either.    Mine finishes with status 'done'.  

I think your best bet is to open a support ticket with UDI since this seems to be related to the system and not the node server.

[Kevin]

ok I will thanks