I was having trouble adding a Zigbee extender, and I foolishly attempted to re-sync the network (Zigbee > Synchronize >  New & deleted with interview).  Now I see dozens of devices that say "unavailable". 

Example: ZB 51612,1 Unavailable, ZB60225.1 Unavailable, ZB 9819.1 Unavailable.

I couldn't stop the interview process and finally had to reboot the Eisy to make it stop adding devices. What happened?  How can I get rid of these entries? deleting them one at a time is going to take forever.

Thanks for any info on this.

-Rick

 

 

At this point I have about 40 "unavailable" devices showing in my Zigbee network.  The only way I can see to get rid of them is to delete then one at a time- which takes about 4 minutes each.  Is there a simpler way? If i select multiple entries I no longer have the option to delete.

Thanks.

-Rick

@rick.curl since Zigbee is still in early development/release this issue is probably best served with a support ticket so UDI can look at what caused your issue and how to correct it for you and hopefully others in future releases.

https://www.universal-devices.com/my-tickets

 

On 9/29/2023 at 12:12 PM, Geddy said:

@rick.curl since Zigbee is still in early development/release this issue is probably best served with a support ticket so UDI can look at what caused your issue and how to correct it for you and hopefully others in future releases.

https://www.universal-devices.com/my-tickets

 

I opened a ticket last week, but still no response.  I am especially concerned that for the last couple of days when I try to check my tickets their website says "There has been a critical error on this website". I hope the folks at Universal Devices are OK.

-Rick

@rick.curl

@Michel Kohanim

There's a problem with the with website that hosts the support tickets.

I got the same error message "There has been a critical error on this website."

@rick.curl I just tried logging into the system and didn't encounter an error. Make sure you're using your portal credentials. 

If you can get logged back in add something to the ticket so it's still open or re-opened.

In the meantime maybe @Chris Jahn can help review this issue.