My username or password does not work anymore for pg3.  I havent logged in for a while.  I can still log in to the polisy.

Im also getting a popup error "Not Found" when opening the launcher but it does show my ISY and I can login.  When this popup opens, I click "Ok" then it pops up again the after the second time I can click on my ISY and login.  This happens every time.

Edited October 6, 20232 yr by Blackbird

43 minutes ago, Blackbird said:

My username or password does not work anymore for pg3.  I havent logged in for a while.  I can still log in to the polisy.

Im also getting a popup error "Not Found" when opening the launcher but it does show my ISY and I can login.  When this popup opens, I click "Ok" then it pops up again the after the second time I can click on my ISY and login.  This happens every time.

The 'Not Found' thing is common. If your ISY is listed after you dismiss the warning you are okay.

As for resetting your passwords - look here:

https://www.universal-devices.com/password-reset/

 

 

Edited October 6, 20232 yr by Athlon

3 minutes ago, Athlon said:

The 'Not Found' thing is common. If your ISY is there after you dismiss the warning you are okay.

As for resetting your passwords - look here:

https://www.universal-devices.com/password-reset/

 

 

I checked the link you sent me and it appears that it is for changing the ISYPORTAL password.  I am able to log into the portal.

If you are really on PG3x somehow then the username is now the same as the AC.

Ok this is weird.  After logging into the portal I went back and can now login to the PG3.  I didnt do anything except log in to portal.

@Blackbird It would be helpful to know what versions PG3 and IoX you're running. Please share those if you can find them. If you can't find the PG3 since you can't log in try this (https://polisy.local:8443/WEB/sysconfig.txt) and look for a Name and Version for PG3. (if polisy.local doesn't work replace with the IP of your Polisy)

Are you running PG3 or had you updated to PG3x? If you've updated to PG3x then the user/pass is the same you use for Admin Console local login. 

If you cannot get logged in here are the button presses to reset the credentials for the Polisy:

https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Reset_Credentials

 

46 minutes ago, Blackbird said:

Im also getting a popup error "Not Found" when opening the launcher but it does show my ISY and I can login.

This error is common and is simple replace. You need to clear Java Cache (checking all 3 boxes) then download a new start.jnlp from UDI's site (https://isy.universal-devices.com/start.jnlp). The pop up should be gone after loading a new version of IoX Launcher.

 

The link above may not help you - it's for resetting the Portal's password. 

Wow - a lot of posts since I chimed in - glad you got it sorted - sorry for the misinformation earlier.

Thanks guys.  Its working after I logged into Portal.  dont understand why but it works.  Thanks