Update message but nothing happens

[rskirch]

Hello, I have been using OpenSprinker Node for a while now.  At some point, it stopped working. I was seeing an update message for OpenSprinker, but when I clicked the update button on the OpenSprinkler Control page, nothing would happen.  So I uninstalled and rebooted, but now I cannot re-install it again.  It has the same behavior as the update button.  When I click the install button, it looks pressed, but no pop-up like the other nodes.

[rskirch]

I don't know if this helps:

10/21/2023, 11:47:06 [pg3] error: Failed to get license
10/21/2023, 11:47:06 [pg3] error: AxiosError: Request failed with status code 403
10/21/2023, 11:47:06 [pg3] error: getNewLicense: TypeError: Cannot read properties of undefined (reading 'statusText')

[Javi]

The log is from PG3,  a 403 is usually a credential error.

Please first try to login to portal. From the PG3 Home Page got to System > Switch Portal Profile. Then login to your Portal Account.

If that does not work, then try to upgrade system firmware. Then try to login to Portal.

[rskirch]

I don't think that is it.  Even though I followed your instructions it didn't work.  I have the latest for both the eisy and pg3, and any other node I can update or install with no issues.  It is just this node in particular.  Any other advice to try?

[Javi]

There was an issue with the version number causing issues with the license record in the past, which could be related.

Please open a ticket and include your system's UUID so we can check the license record.

[rskirch]

Done.

[rskirch]

Ok, that was the issue and this is fixed.