I just installed a new eisy. I gave it an IP address in the router and that works fine. I can ping the eisy with no problem.

When I try to invoke the ISY Launcher, it takes me to a page which tells me I have chosen to open start.jnlp. If I select the default action (IcedTea Web Start) the page disappears but nothing else nothing happens. No error message or message of any kind.

When I put the eisy IP address in the Firefox address line I get an error message saying

Unable to connect

An error occurred during a connection to (my eisy IP address).

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web.

I've tried several times, same result. None of those suggestions fit my problem.

 

What computer and operating system are you running

Is your eisy connected via ethernet?

Did you clear your java cache, checking all 3 boxes and download the IoX Launcher from here:

     https://isy.universal-devices.com/start.jnlp

Computer is homebrew running Ubuntu on an Intel Core i5-11400; 32gb of system RAM and plenty of storage.

eisy connection is hard wired to ethernet.

Java cache on Linux is cleared by checking /.cache/icedtea-web/cache - it's empty.

I can download start.jnlp direct from UD and I get the same result.

@JMC

Take a look at this thread.

https://forum.universal-devices.com/topic/42423-upgraded-java-now-the-console-will-not-launch/#comment-375182

 

I have the same problem with my Fedora Linux system after a recent system update.   Same behavior where it launches but something fails and I get no admin console.

My work-a-round at this point is to download the admin.jnlp directly from the eisy and launch it from within the web browser (I'm using Opera).

To download it from the eisy use http://<your eisy ip address>:8080/admin.jnlp

You can also get to it by going to http://<your eisy ip address>:8080/WEB/had.htm clicking on the admin tab and then selecting "Admin Console"

Both http://<my eisy ip address>:8080/admin.jnlp and http://<my eisy ip address>:8080/WEB/had.htm produced the Cannot connect error.

I also tried it with my old ISY994i, same result.

@JMC,

Please click on https://eisy.local:8443/admin.jnlp . What do you get? If it still does not connect, try https://eisy.local:8443/desc , what do you get?

With kind regards,
Michel

Michel,

https://eisy.local:8443/admin.jnlp gets a page saying I have chosen to open admin.jnlp from eisy.local:8443 with a default opening with IcedTea Web Start (default). When I click on it the admin.jnlp page disappears but nothing else happens.

https://eisy.local:8443/desc gets a large XML file from the eisy which correctly identifies the eisy with the values for the UDN and UPC (uuid:00-21-b9-02-66-92).

mike

@JMC,

Ok, so we know that eisy is working. The question is what happens when a) you save admin.jnlp to a folder and b) double click on it?

With kind regards,
Michel

Nothing happens when I click on admin.jnlp, or any other .jnlp file for that matter.

Update: I found and fixed an issue with IcedTea-Web and that appears to have solved my problem (fingers crossed!). The IoX Admin Console is working fine.

mike

If you don't mind, what was the fix?

More or less an accident. I became frustrated with IcedTea-Web so I removed it, ran apt update, and reinstalled IcedTea-Web. It began working and I just assumed my previous copy had somehow become corrupted. Maybe it was an ugly power failure some time ago that corrupted my old installation. If that was the case, IcedTea-Web was not the only problem that failure caused.