Elk Failed Connection Notifications on Mobile App

[zorax2]

I recently started receiving notifications on my UDI Mobile App showing "ELK (1): Failed from PG3" followed (usually within a minute) by "ELK (1): Connected from PG3".

These notifications are at least daily and sometimes multiple times per day. I turned off the sound for notifications due to the frequency of the notifications. I don't recall this happening in the past and it seems to have started within the past month I'm guessing. I just thought it was an aberration and would go away on its own.

In terms of troubleshooting, I'm stumped. I have my cable modem, router and ISY on an uninterruptible power supply. There is no evidence of a bad internet connection at the failure times on either my cable modem or router logs. My Elk alarm panel gave a system battery error last week but I replaced the system 12V 8AH battery within a few days and continued to recieve these notifications both before and after the battery replacement. There are no other causal factors I can tie to this other than the notification behavior seems completely random.

Any ideas?

[Jimbo.Automates]

Please run the reinstall all plugins from the PG3 UI. There have been a couple recent fixes to the PG3 Python interface recently that resolved similar issues.


Sent from my Pixel 8 Pro using Tapatalk

[zorax2]

Thank you! I'll go ahead with your recommended solution.

[DennisC]

Don't be surprised if you continue to have this issue after reinstalling the plugin. There is still an issue UD is working on correcting.

 

[Jimbo.Automates]

Don't be surprised if you continue to have this issue after reinstalling the plugin. There is still an issue UD is working on correcting.
 

@bmercier updated a couple days ago and that has resolved my issue so far.

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[DennisC]

4 minutes ago, Jimbo.Automates said:

@bmercier updated a couple days ago and that has resolved my issue so far.

Sent from my Pixel 8 Pro using Tapatalk
 

I'm still having issues, as late as this afternoon. This was after installing another Python Interface update this morning.

@bmercier is aware of this and has been working on a solution. I sent him additional log information this afternoon.

[GJ Software Products]

Still today I too am seeing:

"ELK (1): Failed" then "ELK (1): Connected" within one minute on the UD Mobile app.  The node seems to be working, it's just those annoying messages.  I'm at 5.7.1_7, 3.2.17, and Elk 3.10.11 .   

 

[zorax2]

I’m having the same issue. I thought I was perhaps losing my connection with the Internet provider but it’s always one minute at random times.

[Jimbo.Automates]

If you can grab a log package soon after it happens then please PM it to me.

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[zorax2]

PM Sent with log package attached. Thank you.

[Jimbo.Automates]

The log shows a PG3x error, please submit a support ticket and include those log packages and information.

2024-01-06 19:34:06,657 Thread-34461 udi_interface.interface CRITICAL interface:send_thread: Message send thread aborting:  Message publish failed: The client is not currently connected.

[GJ Software Products]

I'm still intermittently getting this error as recent as 3/9/24.  5.8.0_1 ,  3.2.19 ,  3.10.15 .  

[Jimbo.Automates]

On 3/10/2024 at 12:09 PM, GJ Software Products said:

I'm still intermittently getting this error as recent as 3/9/24.  5.8.0_1 ,  3.2.19 ,  3.10.15 .  

Will need @bmercier to review your PG3 logs.