eisy - initial setup, no device control and no openADR dashboard access

[spaterson76]

Hi, 

I switched to eisy many months ago.  I got busy with family & work and never fully completed the task although I have it running 5.7.1, the eisy does not control any of my devices.  They do all show up in the admin console and on the UD mobile app.  However, an error is issued when I try to query or control devices.  

Additionally, in IoX Launcher, whenever I try openADR dashboard, nothing happens.  I'm stuck & now I have a need with controlling the xmas lights on a schedule, something I have plenty of scenes & programs for, but I can't do anything.  

I was following this doc (https://www.universal-devices.com/docs/production/oadr.eisy.setup.pdf), but since I cannot get to the openADR dashboard, I don't know what to do.  I'll add that the mobile app doesn't work either although from the wording on that doc, it seems like the openADR dashboard setup is just for computer access, not mobile app.

any ideas for how to get going again?

Steve

[paulbates]

I'm guessing that you're Insteon. If so I'm thinking something happened to the PLM.

If I'm right about Insteon:

• Did you migrate your existing PLM, or buy a new one?
• If you go to tools/diagnostic/plm info and status, what does it say?

[spaterson76]

it says not connected. I think I migrated.  need a new one probably?

[spaterson76]

I'll add that my connection from eisy to plm is usb->rs232->ethernet
wondering if I might need the "Serial PLM Kit" which looks like usb->ethernet.

anyone have the usb->rs232->ethernet working or was that a mistake?

[spaterson76]

and I am indeed using a 2413S, and I simply didn't read the instructions.  thanks for guiding me, Paul.
 

• INSTEON Support – Requires a PLM (not included): 2413S, 2413U, or 24487U. If you are using 2413S (serial/RS232), then you will need our Serial PLM Kit

I'll get the usb->ethernet wire.

[spaterson76]

the sad thing is I had ordered the Serial PLM Kit already 😳

[spaterson76]

the PLM was the issue.  I now have a 2413U and it is working.  but I have to wonder now that Insteon was gone for a while & returned, is everyone migrating to a system that doesn't need a PLM like device?  

I have Insteon switches throughout my house, and I wonder if I should be moving to zwave or something else if & when I need to replace them so that years down the road, I'm not relying on a PLM that may or may not be available.  

[Geddy]

1 hour ago, spaterson76 said:

but I have to wonder now that Insteon was gone for a while & returned, is everyone migrating to a system that doesn't need a PLM like device?  

Interesting question. Not one that is easy to answer. Since Insteon uses a Hub for their own admin side the PLM is only required for systems outside of the Insteon brand to control (i.e. UD products and maybe others). 

There's a similar question recently posted in the Coffee Shop area that's interesting to see that many still come back and rely on Insteon for system reliability. Depending on how old the PLM was it could have been in the bad days of product life for those. Or hit-and-miss on having it stay reliable for you. But have to image for the "few" that come here to post that they have had PLM issues there are a lot that don't post here that might not have a single issue for years and years. It's a chance we take relying on the PLM to talk to our systems, and many see it as the weakest link. Glad you got it fixed. 

 

PS: There is/was a PLM repair service that posted here from time to time and had sales up on ebay to repair PLMs. Also there were quite a few posts in the past about how to repair yourself if you're handy with devices in anyway. Just try a Google Site Search on the forums for PLM Repair. If you think the PLM was defective and could be repaired.