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Portal offline

bmercier

By bmercier
in UD Portal

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bmercier Advanced

bmercier

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We are getting many reports of portal being offline.

At this time, it looks like it's up and most isy/polisy/eisy are online and working. 

We are currently investigating this and will post an update here when we have more information.

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bmercier Advanced

bmercier

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Most if not all systems are now back online.

This seems to have been caused by a regional internet outage somewhere. Some customers reported the error log, which allowed to determine it was indeed a connectivity issue.

On the portal side, no servers have been restarted, and no issues could be seen other than systems having disconnected and reconnected.

In addition, looking at the numbers, over 6,000 units stayed online. 

chris.com Experienced

chris.com

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Thank you for the update. This had me spinning my wheels for a while last night. After checking everything up one side and down the other, I concluded that the problem was unlikely to be on my end. And it must have been quite challenging on your end when all your services are running fine but only a portion of your users are having issues. What would have been nice for me is to be able to see if other users besides myself were experiencing outages. Perhaps there could be a forum section where users could report their outage so others can see that they're not the only ones.

One other thought... When I looked at the help->about in the admin console, "Internet Access" is shown as "Disabled." After chasing that down, I found a forum post in which @MrBill explains that's a bit of a red herring. It might be helpful to change the verbiage on this as he suggests.

Edited by chris.com
bmercier Advanced

bmercier

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1 hour ago, chris.com said:

Thank you for the update. This had me spinning my wheels for a while last night. After checking everything up one side and down the other, I concluded that the problem was unlikely to be on my end. And it must have been quite challenging on your end when all your services are running fine but only a portion of your users are having issues. What would have been nice for me is to be able to see if other users besides myself were experiencing outages. Perhaps there could be a forum section where users could report their outage so others can see that they're not the only ones.

One other thought... When I looked at the help->about in the admin console, "Internet Access" is shown as "Disabled." After chasing that down, I found a forum post in which @MrBill explains that's a bit of a red herring. It might be helpful to change the verbiage on this as he suggests.

Hi Chris,

The UD Portal forum is a good place for such a post. 

Internet access option in admin console no longer exists on new polisy & eisy. 

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tlightne Advanced

tlightne

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@chris.com I always start my forum look by selecting all activity that way when I or others are having issues they all come up in a list. A quick scroll will show you what is going on. Just a suggestion...

Edited by tlightne
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bmercier Advanced

bmercier

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10 minutes ago, gages97 said:

My unit was offline then online, now offline again as of 3:56PM EST.  Unit is based in NY.

 

4 minutes ago, 4481hoods said:

Detroit offline!

You may want to try a reboot.

Portal infrastructure is up, and looking at the numbers, most units are up. There is no mass outage as was seen earlier today.

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