jkmcfadden Posted December 20, 2023 Share Posted December 20, 2023 (edited) I am curious if anyone else is having this issue. It happened yesterday (12/19/2023) after the east coast AWS internet outage that made the portal unavailable. I think an update was being pushed/installed at the same time (maybe, but not sure). Anyway, like many when I saw the portal was showing unavailable, I rebooted my ISY (after taking a backup). I tried a couple of times and at some point my eISY became completely unavailable. It stopped showing up in the Launcher and did not appear in the connected list in my router. I tried the button press reboots and still nothing. Then I tried the factory reset (knowing I had a backup). Still no luck, even after multiple attempts. I finally plugged it into a monitor to see what was happening and based on the screen display it is trying to boot, but failing. And once it fails, it just tries again and again. I was able to capture a few photos as the reboot was occurring, but it happens pretty quick, so I could not catch everything. Photos attached. I quickly ordered a new one that is on its way. And I have opened a ticket with UD hoping to salvage this fairly new device. But has anyone else dealt with this or a similar situation? Edited December 20, 2023 by jkmcfadden clarification Link to comment
Solution jkmcfadden Posted December 20, 2023 Author Solution Share Posted December 20, 2023 It wasn't the answer I was hoping for, but my eISY is bricked. Mucho thanks to Michel Kohanim of UD support for his patience with me. He talked me through how to get a prompt to come up and be able to provide info for his diagnosis. Unit is being sent in for repair. Thanks again Michel! 1 Link to comment
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