whywork Posted March 25 Posted March 25 (edited) Hi, I recently purchased a used Polisy Pro as backup for my existing Polisy Pro. I received it and would like some advice on configuration. I booted it up and can login with admin/admin. I upgraded to IoX 5.8.0 and migrated to pG3x 3.2.20. Here is where I would like advice: 1) All the old devices and programs (seems to be Zwave only) are still "installed" and running. 2) This Polisy is still actively connecting to, and registered to the prior owner on the ISY portal. What is the best way to delete all the old devices and programs and to delete the old portal registration so I might register it in the future to me (don't need to register yet, as my existing Polisy Pro is working well) Thanks for your input Edited March 25 by whywork
Geddy Posted March 25 Posted March 25 36 minutes ago, whywork said: delete the old portal registration so I might register it in the future to me Do you have a way to contact the prior owner? Ask them to remove from their portal account. Otherwise, open a support ticket and ask them to delete existing portal registration. Include the UUID of the device. https://www.universal-devices.com/my-tickets/ 37 minutes ago, whywork said: best way to delete all the old devices and programs Right click on the devices and then "delete". Right click on the program(s) then "delete". You could also attempt a full factory reset using the multi function button: https://wiki.universal-devices.com/Polisy:User_Guide#Multi_Function_Button
whywork Posted March 25 Author Posted March 25 Thanks for the reply. FYI - I seem to have unlinked this used Polisy Pro from its old user portal account. Logged in to local used Polisy Pro. Selected Configuration, Portal. Chose Portal Integration Revoke. Clicked, and with nary an "are you sure? confirmation" was presented with refreshed webpage showing offline - not registered (previously showed online - registered) Cold booted used Polisy Pro and it now/continues to show portal - offline/not registered. Lets see what happens when I try to link this used Polisy Pro to my account. By the way - an annoyance: I could not find a way to select/copy/paste the Polisy uuid - everywhere the uuid was displayed I was unable to select it (for example; admin console or help about). I had to read the uuid and manually type it. Sheesh! 1
whywork Posted March 25 Author Posted March 25 (edited) Registering used Polisy Pro to portal after deleting from old account. Logged on to ISY portal. Chose - add device. Entered uuid for my used (new to me) Polisy Pro. Offered 30 day trial license, accepted. Accepted license request on local Polisy Pro admin console. Seems like I have successfully transferred used Polisy Pro to my ISY portal account. Edited March 25 by whywork 1
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