Ring Motion Events were not getting through to eISY

[hart2hart]

I notice a light was not coming on when I walked through Ring light with motion.  Finally got around to sorting it out.  I did following:

 

• Checked all conditions and the motion event was the only thing missing for program execution.  
• Looked at NS log and events were not showing
• Restart NS
• Rebooted eISY
• Stopped and Started NS
• Authenticated to Ring
• At least two times each above

I reinstalled the NS and motion is detected again.  Programs run and can see activity in the NS log works  

 

Let me know if you want me to DM logfile

[Geddy]

@hart2hart make sure the remote connection to the portal is still active. 

Log into the portal and check from there. In the past mine randomly was reset to no and I just had to reactivate that from the portal side and it worked. It’s been a few months now and others had issues at the same time, but I just checked mine and it’s still “yes”. 

If you’re still yes then I’d suggest opening a ticket with UD. 
 

[hart2hart]

@hart2hart make sure the remote connection to the portal is still active. 
Log into the portal and check from there. In the past mine randomly was reset to no and I just had to reactivate that from the portal side and it worked. It’s been a few months now and others had issues at the same time, but I just checked mine and it’s still “yes”. 
If you’re still yes then I’d suggest opening a ticket with UD. 
 

A reinstall of node server fixed the issue back in May.