AD8BC Posted May 26 Share Posted May 26 (edited) I am in the process of commissioning a new EISY. I have both running on my network right now and can switch the PLM between them since they are running essentially the same system. However, the EISY will not set it's time. The ISY will synchronize with the computer and the NTP server, but the EISY will not. Tried rebooting, tried power cycling, tried pulling the power and turning it back on. I've searched for solutions on the forum but nothing seems to be awry with my router or anything like that. Also tried manually setting time via SSH and FreeBSD commands. Was not allowed. Should mention everything was upgraded and it's running version 5.8 and the UI and firmware match. Using Ubiquiti Dream Machine router on AT&T Uverse. Also, I'll add this to the thread, the IoX finder only works when the EISY is connected by Wi-Fi. When hard wired to Ethernet it isn't found, although I can see it on my router and ping the IP address. And the Admin Console only has settings for one Ethernet device which appears to be the wireless. I would like to hardwire Ethernet this if possible. @Michel Kohanim you're my only hope LOL. Thanks! Edited May 26 by AD8BC Quote Link to comment
Techman Posted May 26 Share Posted May 26 Is your router configured for DHCP? Are you using a static IP address for the EISY? Have you tried replacing the ethernet cable between jthe router and the EISY? Try clearing your Java cache, be sure to check all 3 boxes, and then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Quote Link to comment
AD8BC Posted May 26 Author Share Posted May 26 35 minutes ago, Techman said: Is your router configured for DHCP? Are you using a static IP address for the EISY? Have you tried replacing the ethernet cable between jthe router and the EISY? Try clearing your Java cache, be sure to check all 3 boxes, and then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp It's connected by WiFi right now with DHCP. When I connect to the network with the Ethernet port I can see the device from the network (different IP) and ping it but the launcher won't find it. I've cleared the cache, re-downloaded the launcher, rebooted the device, restarted the device, did the hokey pokey, and I'm still a few days and hours ago. Quote Link to comment
Techman Posted May 26 Share Posted May 26 (edited) The EISY uses different IP addresses for WiFi and Ethernet, so what you'ree seeing in the router is normal. Try removing power from the EISY for about 30 seconds, then boot it up. Also run the Package update on the EISY as there were some recent updates. Edited May 27 by Techman Quote Link to comment
AD8BC Posted May 27 Author Share Posted May 27 4 hours ago, Techman said: The EISY uses different IP addresses for WiFi and Ethernet, so what you'ree seeing in the router is normal. Try removing power fropm rthe EISY for about 30 seconds, then boot it up. Also run the Package update on the EISY as there were some recent updates. No dice. Left it disconnected from power for a good hour. Also I've run the package update numerous times. Quote Link to comment
Techman Posted May 27 Share Posted May 27 When you connect to ethernet the wifi should automatically be disabled. When you cleared your Java cache, did you check all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Quote Link to comment
DennisC Posted May 27 Share Posted May 27 I seem to remember some eisy's having issues going in and out of Wi-Fi mode. I don't believe you can have both connected at the same time (WiFi and Ethernet). Have you tried setting up Ethernet using UD Mobile? Here are some posts you can review, see if they are any help: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Go_to_WIFI_Setup_or_Leave_WIFI_Setup_mode https://wiki.universal-devices.com/index.php?title=UD_Mobile#Troubleshooting Quote Link to comment
AD8BC Posted May 27 Author Share Posted May 27 4 hours ago, DennisC said: I seem to remember some eisy's having issues going in and out of Wi-Fi mode. I don't believe you can have both connected at the same time (WiFi and Ethernet). Have you tried setting up Ethernet using UD Mobile? Here are some posts you can review, see if they are any help: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Go_to_WIFI_Setup_or_Leave_WIFI_Setup_mode https://wiki.universal-devices.com/index.php?title=UD_Mobile#Troubleshooting Yeah I tried setting up via Ethernet first. UD Mobile didn't see it until I disconnected it, restarted it, and went the wifi route. I evert tried manually setting up UD Mobile with the IP address that the router assigned to it via DHCP. Quote Link to comment
AD8BC Posted May 27 Author Share Posted May 27 12 hours ago, Techman said: When you connect to ethernet the wifi should automatically be disabled. When you cleared your Java cache, did you check all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Yup. Every time. Quote Link to comment
Techman Posted May 27 Share Posted May 27 @AD8BC Other than rebooting your router I've run out of suggestions. Probably best to open a support ticket: https://www.universal-devices.com/my-tickets Quote Link to comment
AD8BC Posted May 27 Author Share Posted May 27 3 hours ago, Techman said: @AD8BC Other than rebooting your router I've run out of suggestions. Probably best to open a support ticket: https://www.universal-devices.com/my-tickets Yeah I think so. I didn't want to do it on the holiday weekend, I'm heading out on a trip for the next week so I'll open a ticket when I get back home -- things are running well on the old ISY. I did get it talking over the hardwire Ethernet. I connected it right up to the router instead of the unmanaged switch and it's coming up in the finder now. Thanks for your help Techman. I know you've been here for a long time. Quote Link to comment
Techman Posted May 27 Share Posted May 27 @AD8BC Are on Windows or a MAC. Do you have any VPN software running? It sounds like the issue may be with your switch. Is everything is working correctly when you're directly connected to the router? Quote Link to comment
AD8BC Posted June 14 Author Share Posted June 14 (edited) I finally got back home from an extended trip and started playing with this again. I ended up putting the EISY right on the AT&T Uverse LAN (before my Ubiquiti router) and the time set. After further troubleshooting, I found some settings in the Ubiquiti router that needed to be enabled and mapped to a timeserver -- it seems like, since the time server isn't settable in the EISY, it's looking for the router to be the NTP server (I think). Of course, since I can't change the time manually, I won't know if this is the final solution or not until perhaps DST goes away again or the internal clock starts to lose time for some reason. Thanks for all of your help, guys! Edited June 14 by AD8BC Quote Link to comment
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