mmb Posted May 30 Posted May 30 Hi @Goose66 I purchased your nodeserver and it's working fine with my DSC alarm system. I have the license and it shows in my purchases. However I noted the PG3 plugins area of the store, it still shows something I can purchase and install (ie not installed). Is this expected behavior? Thanks!
bpwwer Posted May 30 Posted May 30 It shows that you can install it because you have purchased it. If you didn't already have a license the button would show "Purchase" (or "Activate" in the case of the trial) instead of "Install". Like this: Although if you have it installed, it should show the slot it's installed in on the "Installed" column so something seems wrong there.
mmb Posted May 30 Author Posted May 30 7 minutes ago, bpwwer said: Although if you have it installed, it should show the slot it's installed in on the "Installed" column so something seems wrong there. I installed the Trial, then Purchased. I'm then prompted with this window which is a little confusing because I just want the license, I don't want to reinstall or install in another slot. Perhaps the license is tied to the plugin? Anyway, I clicked Reinstall but nothing changed. Not a big deal provided something doesn't expire, leaving me without access to my alarm system.
Techman Posted May 30 Posted May 30 It shows that the plugin is installed in slot 1, and the license is perpetual. Your order ID is confirmation of your license, and the price you paid is $10.95. If you wanted to reinstall it you first would have to uninstall the plugin.
mmb Posted May 30 Author Posted May 30 1 hour ago, Techman said: It shows that the plugin is installed in slot 1, and the license is perpetual. Your order ID is confirmation of your license, and the price you paid is $10.95. If you wanted to reinstall it you first would have to uninstall the plugin. Yes understand all that. As @bpwwer it should show the slot it's installed in on the "Installed" column so something seems wrong there.
bpwwer Posted May 31 Posted May 31 The trial and the perpetual purchase are two different licenses. If you activated the trial and installed it. That installation will only be good for the length of the trial (1 month in this case). After purchasing the perpetual license, I believe you need to re-install for that license to take effect. You can do that by clicking the "Install" button and then selecting the "Reinstall here?" button to install it to the same slot. Using the reinstall option is, in almost every case, perfectly safe. PG3 will remember any configuration you did previously and re-use that for the re-install. In this case, everything should be the same except for the license being used, after the re-install it will use the perpetual license instead of the trial license. 1
mmb Posted May 31 Author Posted May 31 15 minutes ago, bpwwer said: The trial and the perpetual purchase are two different licenses. If you activated the trial and installed it. That installation will only be good for the length of the trial (1 month in this case). After purchasing the perpetual license, I believe you need to re-install for that license to take effect. You can do that by clicking the "Install" button and then selecting the "Reinstall here?" button to install it to the same slot. Using the reinstall option is, in almost every case, perfectly safe. PG3 will remember any configuration you did previously and re-use that for the re-install. In this case, everything should be the same except for the license being used, after the re-install it will use the perpetual license instead of the trial license. Thanks @bpwwer I did click reinstall but as noted it seemed like nothing changed. According to Purchases both the Trial and Licensed are Active. I'll assume as you noted, the Licensed version replaces the trial version.
bpwwer Posted May 31 Posted May 31 Yes, there shouldn't be any visible changes. It's only internal to PG3 where it check for a valid license before starting the plug-in. The screen you showed initially is where you'd see which license is being used. Most of mine seem to show correctly (maybe because I've never activated the trial for those). So you might want to submit a ticket since it seems like a bug in PG3.
mmb Posted June 1 Author Posted June 1 (edited) I submitted a ticket, this is the result. UD suggests the way to insert the license key involves deleting the DSC-Envisalink node entirely then reinstalling the purchased version and making sure to use the same slot. My brother is in the same situation but rather than use this delete option I just used the Reinstall Here that pops up after purchase. It seems to have the same effect as the delete and reinstall/restore node. Presumably we're licensed now, guess we'll find out in the month or so. Edited June 4 by mmb Clarification
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