Hi, when I tried migrating from the old ISY to the EISY, the portal said I had no license to migrate. When I try to buy a license on either the old ISY or the EISY, it keeps saying I can't buy a license because the device is no longer supported. 

How do I sort this out?

Thanks

Is your eisy registered and approved? Sounds like both attempts for a new license was for your now unsupported ISY.

13 minutes ago, DennisC said:

Is your eisy registered and approved? Sounds like both attempts for a new license was for your now unsupported ISY.

I think so..

 

9 minutes ago, Nestor said:

I think so..

 

If that is a screenshot from your eisy, then yes, you are registered. Now go to UD portal page, sign in and adjacent to your eisy line, go to Select Tool - Information - ISY Portal Access License.

That will tell you if your eisy has a license or allow you to purchase one.

It's active, but it's the free trial. Can I just let it run its course and purchase after it's expired?

1 hour ago, Nestor said:

Hi, when I tried migrating from the old ISY to the EISY, the portal said I had no license to migrate. When I try to buy a license on either the old ISY or the EISY, it keeps saying I can't buy a license because the device is no longer supported. 

How do I sort this out?

Thanks

My apologies, there was a bug, and it is now fixed. You should be able to by a license now.

You don't have to wait to the end of the trial. If you buy now, it will be added to the end of the existing license.

1 hour ago, bmercier said:

My apologies, there was a bug, and it is now fixed. You should be able to by a license now.

You don't have to wait to the end of the trial. If you buy now, it will be added to the end of the existing license.

Thank you. Does that mean I can delete the old ISY from the portal before I buy the license?