Nestor Posted June 26, 2024 Posted June 26, 2024 Hi, when I tried migrating from the old ISY to the EISY, the portal said I had no license to migrate. When I try to buy a license on either the old ISY or the EISY, it keeps saying I can't buy a license because the device is no longer supported. How do I sort this out? Thanks
DennisC Posted June 26, 2024 Posted June 26, 2024 Is your eisy registered and approved? Sounds like both attempts for a new license was for your now unsupported ISY.
Nestor Posted June 26, 2024 Author Posted June 26, 2024 On 6/26/2024 at 12:04 PM, DennisC said: Is your eisy registered and approved? Sounds like both attempts for a new license was for your now unsupported ISY. Expand I think so..
DennisC Posted June 26, 2024 Posted June 26, 2024 On 6/26/2024 at 12:20 PM, Nestor said: I think so.. Expand If that is a screenshot from your eisy, then yes, you are registered. Now go to UD portal page, sign in and adjacent to your eisy line, go to Select Tool - Information - ISY Portal Access License. That will tell you if your eisy has a license or allow you to purchase one.
Nestor Posted June 26, 2024 Author Posted June 26, 2024 It's active, but it's the free trial. Can I just let it run its course and purchase after it's expired?
Solution bmercier Posted June 26, 2024 Solution Posted June 26, 2024 On 6/26/2024 at 11:38 AM, Nestor said: Hi, when I tried migrating from the old ISY to the EISY, the portal said I had no license to migrate. When I try to buy a license on either the old ISY or the EISY, it keeps saying I can't buy a license because the device is no longer supported. How do I sort this out? Thanks Expand My apologies, there was a bug, and it is now fixed. You should be able to by a license now. You don't have to wait to the end of the trial. If you buy now, it will be added to the end of the existing license.
Nestor Posted June 26, 2024 Author Posted June 26, 2024 On 6/26/2024 at 1:07 PM, bmercier said: My apologies, there was a bug, and it is now fixed. You should be able to by a license now. You don't have to wait to the end of the trial. If you buy now, it will be added to the end of the existing license. Expand Thank you. Does that mean I can delete the old ISY from the portal before I buy the license?
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