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Zwave Device Statuses Not Upgrading After Migration


Nestor

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It appears the statuses of most of my Zwave devices aren't being updated in the EISY. Here's what I found so far:

  1. Physical operation of a zwave light switch fails to return a status update in the Admin Console; however, sending a command from the AC (eg. "on" command to a light switch) will update the status, as does a manual query. 
  2. Programs that used to work prior to migration based on status now fail. 
  3. Level 3 event viewer shows no activity when physically operating zwave devices. 
  4. The only exception to 1. and 2. I can discern is my Yale door lock; statuses, programs, and notifications work as expected. 

I tried healing the network and I slowed the zwave network speed to 50, but no change. 

I'm stumped. 

Nestor

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When you migrated to the EISY the names of your Z-wave devices may have changed. You need to check each program that contains a Z-wave device.

It's possible that some of your Z-wave devices didn't migrate properly.  Prior to migration did you do a zwave backup? What was your z-wave  controlller on the device you migrated from?

 

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20 minutes ago, Techman said:

When you migrated to the EISY the names of your Z-wave devices may have changed. You need to check each program that contains a Z-wave device.

It's possible that some of your Z-wave devices didn't migrate properly.  Prior to migration did you do a zwave backup? What was your z-wave  controlller on the device you migrated from?

 

Since I had an ISY with the old 300 series Zwave board I couldn't use the back-up.  I ended up having to install all of my devices from scratch. 

When I physically operate my zwave door lock, the status changes in the admin console and I see it in the event viewer:

image.thumb.png.b210972d0a78bbf812612dd6baedab65.png

When I physically operate my other zwave devices, say a switch or thermostat, none of the statuses, modes, or setpoints change. The screenshot below was taken after I changed the fan mode to auto.

image.thumb.png.c9c3314f65776ff88d53fc831c1b15f5.png

If I force a query, everything aligns. Same issue with simpler devices like light switches. 

 

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When you rebuild a Zwave network you should add the non-battery powered device that's closest to the eisy first, then add the other a/c powered devices. The battery operated devices should be added last. This ensures that the Zwave mesh network is properly built.

It's possible that your Zwave network has some communication issues. Here's info on repairing your zwave network. Is your eisy zwave module away from obstructions?  Are your zwave devices 300, 500 or 700 series?

ISY Users:V5:ZWave:Advanced User Guide:NodeMenu - Universal Devices, Inc. Wiki (universal-devices.com)

 

 

Zwave network repair.pdf

Edited by Techman
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13 minutes ago, Techman said:

When you rebuild a Zwave network you should add the non-battery powered device that's closest to the eisy first, then add the other a/c powered devices. The battery operated devices should be added last. This ensures that the Zwave mesh network is properly built.

It's possible that your Zwave network has some communication issues. Here's info on repairing your zwave network. Is your eisy zwave module away from obstructions?  Are your zwave devices 300, 500 or 700 series?

ISY Users:V5:ZWave:Advanced User Guide:NodeMenu - Universal Devices, Inc. Wiki (universal-devices.com)

 

 

Zwave network repair.pdf 385.18 kB · 0 downloads

Spotted that earlier actually. Due to the layout of my house, the front door is one of the furthest devices and consequently one of the later devices added. 

EISY and Zmatter are on the main floor of my house. Most devices are within 30 ft. and unobstructed by walls. One switch is 5 ft away from the EISY and it performs the same. 

Most of the switches are GE and were installed about 10 yrs ago. Is there a way to tell what series they are? If they are older, are they incompatible with Zmatter? 

As a science experiment, I just added a GE outdoor plug-in power outlet purchased a couple of years ago and was not currently using. Oddly enough, pressing the on-off button on the switch results in expected status changes and action in the event viewer. 

image.thumb.png.6f9500d268f565f4e993ccf7920a74d1.png

I also tried removing one of the offending zwave switches from the network and adding it back in without issue, though the original symptom re: status remains. 

 

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If your zwave devices are 10 years old then they're most likely use the 300 series chipset.  Do you have a model number of the GE switch?

By having 300 series devices in your network i believe that the network would revert to 300 rather than taking advantage of the Zmatter's 700 chipset and features.

The 300 chipset has a slower speed and less range than the 500, 700 and 800 series. You might want to pickup a 700 series repeater, and rebuild your network by first installing the repeater and then adding the other devices. 

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1 hour ago, Techman said:

If your zwave devices are 10 years old then they're most likely use the 300 series chipset.  Do you have a model number of the GE switch?

By having 300 series devices in your network i believe that the network would revert to 300 rather than taking advantage of the Zmatter's 700 chipset and features.

The 300 chipset has a slower speed and less range than the 500, 700 and 800 series. You might want to pickup a 700 series repeater, and rebuild your network by first installing the repeater and then adding the other devices. 

Are we sure it's a range issue? Everything else about these devices performs properly except for updating status. 

The statuses updated properly when linked to the ISY994i. I didn't notice the issue until I recreated some programs to send some REST commands to my stereo receivers when the light switches were turned on and off. 

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1 hour ago, Techman said:

It could be a range issue with marginal communications. It could be an interferance issue, it's difficult to say.

Set your event viewer to level 3 and then send a command on a device you're having issues with and post the event viewer results.

Here's what I get when I send an ON command from the AC. Viewer is blank if I manually operate the switch. 

image.thumb.png.faa8d9c48fff8c6638555badd2cf0006.png

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Being that you moved the switches from the ISY 300 Zwave you may have some of the previous links stored in the devices.  Try doing a EXCLUDE DEVICE, then factory reset the device, and include it. If it then displays properly in the admin console you'll have to do that that with the rest of your devices.

Let me know the results.

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